Director, Global Connectivity Operations, Polyphonic

Role Summary

Director, Global Connectivity Operations, Polyphonic, within the Robotics & Digital Solutions organization. Own and scale the end-to-end connectivity operating model across healthcare customers to enable secure, reliable, high-performing connectivity between devices, hospital networks, and cloud platforms for safe clinical and operational workflows. Serve as a senior partner to hospital IT/Cybersecurity leaders and internal stakeholders to drive standardization, launch readiness, measurable performance, and repeatable execution across regions. Preferred location is Santa Clara, CA; remote work may be considered within the United States. Travel may be required up to 30%.

Responsibilities

• Global Operating Model
  • Own the global connectivity operating model
  • Establish clear decision rights, ownership boundaries, and escalation paths across Engineering, Service, and Commercial
  • Translate clinical and business needs into scalable connectivity requirements that enable consistent deployment and support worldwide
• Program Governance & Executive Communication
  • Produce concise, decision-oriented communications for senior executives and lead alignment to remove ambiguity
  • Represent the connectivity program in customer-facing governance; build credibility with hospital CIO/CISO/Network stakeholders
  • Run a global operating cadence and drive execution at pace
• Reliability, Monitoring & Escalation Leadership
  • Own end-to-end connectivity reliability: monitoring/alerting standards, KPIs/targets, and performance reporting across regions
  • Lead incident response for high-impact issues coordinating internal teams, hospital IT, and vendors
  • Drive continuous improvement to reduce recurring issues and improve outcomes at scale
• Technical Design Authority & Deployment Enablement
  • Provide design authority for hospital network integration and secure connectivity controls, ensuring solutions are field-ready and repeatable
  • Ensure secure integration into hospital identity/access and endpoint management frameworks and alignment with customer cybersecurity expectations
  • Enable field execution with clear requirements, readiness criteria, and practical guidance that accelerates implementation and adoption
• Build and Lead the Global Capability (Team + Partners)
  • Build and lead the global connectivity organization: org design, hiring profiles, onboarding, coaching, and performance expectations
  • Manage third-party vendors/partners to deliver a cohesive, standardized delivery model and consistent customer experience globally
  • Develop enablement and training for field teams and internal partners on connectivity standards and best practices

Qualifications

• Required: Bachelor’s degree in Information Technology, Computer Science, Biomedical Engineering, or related field
• Required: 10+ years in healthcare IT, hospital networking, medical device integration, or adjacent regulated environments; significant experience working directly with hospital IT organizations
• Required: Proven leadership of cross-functional programs with measurable outcomes; strong ability to influence without authority and drive execution across multiple stakeholders
• Required: Exceptional communication and organizational capability—able to translate technical topics into clear business impact, options, tradeoffs, and action plans for executives and hospital leaders
• Required: Strong understanding of clinical environments and experience operating within security/compliance frameworks
• Required: Technical foundation in complex network environments and secure connectivity (core network services, segmentation, security controls, and encryption)
• Preferred: CCNP (or equivalent; CCNA minimum)
• Preferred: CompTIA Network+ and/or Security+
• Preferred: CBET (a plus)
• Preferred: Experience with cloud platforms (e.g., AWS, Azure) and edge-to-cloud connectivity/monitoring tooling (a plus)

Skills

• Consulting
• Customer Alignment
• Customer Analytics
• Customer Centricity
• Customer Experience Management
• Customer Service Philosophy
• Customer-Support
• Customer Support Operations
• Customer Support Trends
• Emerging Technologies
• Fact-Based Decision Making
• Leadership
• Project Management
• Service Request Management
• Tactical Planning
• Technical Credibility
• Technologically Savvy

Education

• Bachelor’s degree in Information Technology, Computer Science, Biomedical Engineering, or related field