Director, Field Operations

Role: Director of Field Operations, overseeing customer-facing teams' effectiveness, execution, and operational excellence within a biopharma context. Responsibilities include designing and implementing field deployment strategies, optimizing territory design and targeting, managing KPIs, and supporting field technology and infrastructure such as CRM systems, credentialing, and fleet programs. The role also leads incentive compensation, cross-functional stakeholder engagement, and ensures regulatory and compliance adherence. Qualifications: Bachelor's degree required, MBA or advanced degree preferred; 10+ years in pharmaceutical or biotech commercial operations, with at least 5+ years supporting product launches, ideally in rare disease or gene therapy. Critical skills include expertise in territory planning, CRM (Veeva), incentive compensation, and field force effectiveness. Experience supporting rare disease and gene therapy products is highly preferred. The role demands influencing senior leaders, managing complex initiatives in fast-paced environments, and supporting strategic and operational alignment across teams. Work setup: travel up to 40%, with some presence at Lexington office. High-value details include focus on gene therapy, rare disease clinical/launch experience, and extensive cross-functional collaboration.