Director, Enterprise Functional Excellence

Role Summary

Director, Enterprise Functional Excellence. Location: East Hanover, NJ. Travel: 15% as defined by the business. This role oversees the development of functional excellence reports and dashboards, ensuring data-driven insights are integrated into business strategies and supporting enterprise goals through strategic initiatives and special projects.

Responsibilities

• Own all Special Projects from the Office of NVS US President
• Support strategic portfolio level analysis across the IDS Enterprise & Pipeline team and/or required by Office of the NVS US President
• Monitor the preparation of functional excellence reports and analyses (e.g., Medical, NPS, Market Access, Field) relevant to IPST & MBR
• Serve as product owner accountable for establishing product vision, roadmaps, optimizing utilization, and maintaining the delivery system for specific IDS HQ & Field reports, dashboards, etc.
• Support the articulation of a clear narrative for functional business performance grounded in data and insights, considering current strategy and how it should evolve, owned by IDS functional partner
• Oversee communication with scrum, development, and support teams for these products, including remote teams located internationally
• Collaborate with brand teams, functional teams (e.g., Medical, NPS, Market Access, Field), IDS teams and other NVS partners
• Collaborate with the Business Performance team to optimize data collection and reporting workflows and ensure data integrity and relevance
• Implement consistent standards in the Performance Vigilance ecosystem across reporting, communication, processes, and meetings (Performance Pulse, Monthly Business Review, etc.)
• Implement comprehensive reporting strategies including standardized templates and automated dashboards to ensure consistent data presentation across functions
• Fully leverage GenAI in creation of modern performance reporting interfaces
• Ensure user-centric design principles are being followed in all reporting interfaces
• Establish proactive QC of all reporting interfaces

Qualifications

• Minimum 8 years of experience in functional excellence, data reporting and analytics within the healthcare or pharmaceutical industry
• Commitment to driving and enabling data-driven decision making throughout all levels of the organization
• Exceptional business acumen, with a deep understanding of business dynamics in the pharmaceutical industry
• Deep understanding of the pharmaceutical industry, including regulatory requirements related to reporting and compliance, and market dynamics
• Expertise with user-centric design principles
• Strong knowledge of US Pharma Patient Services, Medical Affairs, Market Access as well as Sales & Marketing
• Ability to build and maintain strong relationships with key stakeholders across internal functions
• Proven ability to identify and enhance reporting processes to improve accuracy and efficiency
• Ability to develop insights into potential risks and opportunities, aligning with organizational goals and driving strategic recommendations
• Proven track record of working within matrixed organizations on large, cross-functional teams and driving complex projects to successful completion
• Strong analytical and problem-solving skills, with the ability to interpret complex data and deliver actionable insights
• Excellent written and verbal communication skills, with the ability to tailor communication and convey insights effectively to diverse audiences
• Experience in maintaining high-quality reporting standards and ensuring compliance with industry regulations and company policies

Education

• Bachelor's degree in related field is required; Master of Science and/or MBA preferred