Director, Digital Workplace and Cloud
Bicara Therapeutics
July 01, 2026
Remote friendly (Boston, MA)
United States
$213,000 - $243,000 USD yearly
IT
Responsibilities:
- Define and execute strategy for End User Services, digital workplace capabilities, and employee productivity technologies.
- Lead helpdesk/service desk, deskside support, endpoint and mobile device services, onboarding/offboarding, and day-to-day employee technology operations.
- Establish service processes, SOPs, SLAs, KPIs, knowledge management practices, and governance frameworks.
- Own laptop imaging, hardware lifecycle management, asset tracking, software deployment, patching, and CMDB accuracy.
- Manage collaboration and productivity platforms (Microsoft 365, Teams, SharePoint, Zoom, email/calendaring, conferencing).
- Administer conference room, audio/visual, and hybrid-work technologies.
- Lead implementation/rollout of enterprise AI platforms and AI-enabled productivity tools.
- Partner to identify and scale AI use cases (knowledge retrieval, content generation, research, data analysis, spreadsheets, coding assistance, workflow automation).
- Develop AI enablement programs (training, role-based deep dives, office hours, playbooks, prompt libraries).
- Partner with infrastructure/security for secure, governed workplace tech (IAM, SSO/MFA, endpoint security, vendor risk).
- Establish endpoint monitoring and service health practices.
- Improve self-service, knowledge access, user documentation, and employee training.
- Oversee workplace vendors/MSPs/partners (selection, performance, licensing, cost optimization).
- Support office expansions, relocations, and workplace tech buildouts.
Qualifications:
- Degree in IT/CS/Business or related; advanced degree a plus.
- 10+ years in End User Services/digital workplace/IT ops; 3+ years in leadership.
- Proven service desk/support leadership improving end-user satisfaction.
- Strong Microsoft 365, endpoint/device management, ITSM, knowledge management, AV/conferencing, vendor/MSP oversight.
- Hands-on enterprise AI platform implementation (e.g., ChatGPT, Claude, Copilot) with rollout/training/change management.
- Ability to translate functional needs into AI use cases (analysis, content, research, coding, spreadsheets, automation).
- Experience implementing and supporting employee-facing systems and SaaS.
- Strong cybersecurity and IAM knowledge in regulated environments.
- Ability to manage third parties, cross-functional teams, complex projects.
- Office buildouts/relocations/hybrid workplace experience preferred.
- Biotech/pharma/regulated industry experience preferred.
- Define and execute strategy for End User Services, digital workplace capabilities, and employee productivity technologies.
- Lead helpdesk/service desk, deskside support, endpoint and mobile device services, onboarding/offboarding, and day-to-day employee technology operations.
- Establish service processes, SOPs, SLAs, KPIs, knowledge management practices, and governance frameworks.
- Own laptop imaging, hardware lifecycle management, asset tracking, software deployment, patching, and CMDB accuracy.
- Manage collaboration and productivity platforms (Microsoft 365, Teams, SharePoint, Zoom, email/calendaring, conferencing).
- Administer conference room, audio/visual, and hybrid-work technologies.
- Lead implementation/rollout of enterprise AI platforms and AI-enabled productivity tools.
- Partner to identify and scale AI use cases (knowledge retrieval, content generation, research, data analysis, spreadsheets, coding assistance, workflow automation).
- Develop AI enablement programs (training, role-based deep dives, office hours, playbooks, prompt libraries).
- Partner with infrastructure/security for secure, governed workplace tech (IAM, SSO/MFA, endpoint security, vendor risk).
- Establish endpoint monitoring and service health practices.
- Improve self-service, knowledge access, user documentation, and employee training.
- Oversee workplace vendors/MSPs/partners (selection, performance, licensing, cost optimization).
- Support office expansions, relocations, and workplace tech buildouts.
Qualifications:
- Degree in IT/CS/Business or related; advanced degree a plus.
- 10+ years in End User Services/digital workplace/IT ops; 3+ years in leadership.
- Proven service desk/support leadership improving end-user satisfaction.
- Strong Microsoft 365, endpoint/device management, ITSM, knowledge management, AV/conferencing, vendor/MSP oversight.
- Hands-on enterprise AI platform implementation (e.g., ChatGPT, Claude, Copilot) with rollout/training/change management.
- Ability to translate functional needs into AI use cases (analysis, content, research, coding, spreadsheets, automation).
- Experience implementing and supporting employee-facing systems and SaaS.
- Strong cybersecurity and IAM knowledge in regulated environments.
- Ability to manage third parties, cross-functional teams, complex projects.
- Office buildouts/relocations/hybrid workplace experience preferred.
- Biotech/pharma/regulated industry experience preferred.