Director, Digital Customer Experience, Neuroscience

Role: Director, Digital Customer Experience (Omnichannel Marketing) in Ipsen's Neuroscience division, focused on defining and executing omnichannel engagement strategies for the portfolio, including Dysport and potential migraine indications. Responsibilities: manage digital assets, develop omnichannel strategies, orchestrate seamless customer journeys across channels for HCPs, patients, and caregivers; measure and optimize engagement performance; ensure compliance with regulatory standards; partner with internal teams and agencies to enhance digital capabilities; lead cross-functional initiatives and communicate strategies at the executive level. Requirements: 12+ years in pharma, with experience in U.S. omnichannel/digital marketing within neuroscience or specialty markets; proven success in digital strategy deployment, managing budgets, and leading external agencies; expertise in marketing technology, CRM, content management, data analytics, and deploying patient engagement tools; strong influencing and leadership skills. High-Value: neuroscience, migraine, biologics or toxin modalities, digital and omnichannel strategy, portfolio management, regulatory compliance, experience with marketing tech platforms (CRM, Veeva, Salesforce), cross-functional collaboration. WorkSetup: not specified; likely remote or hybrid based on industry standards.