Director, Delivery Operations – Engineering Delivery Group

Role Summary

As the Director of Delivery Operations for the Engineering Delivery Group, you will be a key leader in driving technology transformation within a highly collaborative and inclusive team. You will be responsible for standardizing delivery processes across multiple delivery platforms, leveraging agile methodologies and modern delivery tools to ensure efficiency, transparency, and continuous improvement. Your role will focus on setting and tracking performance metrics to measure delivery success, quality, and team productivity. You will manage diverse talent, including in-house technical teams, leading contract workers, and partnering with top-tier software development companies to deliver innovative solutions supporting AbbVie's R&D and the discovery of life-changing therapeutics. By fostering a culture of open communication and accountability, you will create and implement a unified vision for technology delivery at AbbVie, ensuring best practices in project management, resource allocation, and agile execution. Your leadership will empower teams to deliver complex technology solutions that advance AbbVie's mission of improving patient outcomes worldwide.

Responsibilities

• Strategy & Influence: Works with domain senior leadership and makes contributions to develop strategy. Adapts and executes domain strategic plans. Utilizes technical/professional knowledge and skills to establish, interpret and execute company policies in a major segment of the company.
• Process Improvement & Optimization: Drives opportunities to improve process and/or technology.
• Decisions & Policies: Makes key decisions that are guided by established strategies and priorities. Influences operating policies and procedures that affect the domain. Interprets enterprise-wide policies, processes and procedures that may affect teams and domain workflow.
• People Management: Recruits, coaches and develops a team(s) of managers and senior managers who have significant latitude and autonomy in their assignments. Recruits, coaches and develops organizational talent
• Financial Management Directs and controls the activities and budget of one or more functional areas, divisions, product groups and/or operations.
• Process Management: Provides usage optimization and process framework leadership for the methodologies used in application creation and development including UI frameworks, cloud technology usage, and software development methodologies such as Agile, DevOps, and CI/CD.
• Impact: Make quick flexible decisions that influence the future course of the business and/or technology domain.
• Resource Management: Responsible for determining delivery resource management strategy and organizational structure.
• Liaison & Relationship Building: Builds collaborative relationships and effectively interacts frequently with business and/or technology senior leaders. Interactions focus on project and operational decisions. Interacts well with diverse groups within function and maintains strong working relationships with internal and external collaborators.
• Culture: Consistently demonstrate Abbvie's Ways of Working and Leadership Attributes including an enterprise mindset and people leadership. Effectively manages performance, provides timely feedback, appropriately rewards and recognizes valuable achievement, develops talent, and creates a succession pipeline. Understand and execute AbbVie's vision, goals and strategies. This role has accountability for the performance and results strategically important functions.

Qualifications

• Bachelor’s Degree and 10 years experience OR Masters Degree and 9 years experience OR PhD and 5 years experience
• Effectively connects employee and BTS functional goals to business and/or overall AbbVie goals. Excellent written and verbal communication skills. Proven ability to drive outstanding employee performance and engagement through developing, coaching, motivating, energizing and inspiring team members.
• Experience managing teams of at least 10 people with a resource mix of managers, employees, matrixed teams, virtual teams, contractors and managed service providers.
• Ability to communicate problems in terms that are understandable to BTS Leadership and end users at all levels.
• Subject matter expert in technology and/or business domain.
• Experience managing a budget of at least $10 million.
• Experience in technology operation, strategy, planning and implementation and/or relevant business domain preferred.