Director, CX Research

Role: Lead research on Pfizer's AI experience within Customer Experience, owning evidence-based evaluation of AI adoption, trust, and impact on colleagues. Responsibilities: design and execute qualitative and quantitative research, analyze telemetry and behavioral data, develop feedback loops, pilot emerging AI research tools, and define enterprise-wide metrics for AI and platform adoption. Lead a team of 4 researchers supporting 8 AI-driven internal platforms, fostering a culture of curiosity and rigor. Qualifications: Bachelor's in human-centered fields; 8+ years in UX or behavioral research; 2+ years managing research teams; proficiency in research methods, behavioral analytics, and tools like Python, R, SPSS. Preferred: advanced degree, 10+ years' experience in regulated industries (life sciences/healthcare), expertise in AI-enabled research, and strategic CX capability development. High-Value: focus on AI adoption, behavioral data analysis, regulated industry experience, and leadership in innovative research methodologies. WorkSetup: minimal travel; U.S. based, with salary range $176,600–$294,300 plus bonus and benefits.