Director, CX Research

Role: Director, CX Research at Pfizer, leading evidence-based AI experience research within the Customer Experience function. Responsibilities: build and mentor a high-performing research team; personally design, execute, and analyze qualitative and quantitative studies, including user interviews, usability testing, and experiments; analyze telemetry and behavioral data to understand colleague interactions; pioneer AI-enabled research methods and continuous feedback mechanisms; evaluate emerging AI research tools and define enterprise-wide adoption metrics; collaborate with data teams to inform colleague experience improvements; and monitor industry trends to shape future strategies. Requirements: Bachelor's in a human-centered field; 8+ years in user experience or behavioral research; 2+ years leading research teams; hands-on expertise in research methodologies, telemetry analysis, statistical tools (e.g., R, Python, SPSS); experience with AI-driven research tools and platforms; strong communication and stakeholder influence skills. Preferred: advanced degree, 10+ years industry experience including regulated environments (healthcare/life sciences), 5+ years leadership, deep expertise in UX methods, and experience in AI adoption and analytics platforms. HighValue: focus on AI adoption in a regulated industry, enterprise-scale impact, and development of innovative research practices. WorkSetup: hybrid/remote within the U.S., minimal travel.