Director, CX Data Enablement & Platforms Technical Suite Lead
Jazz Pharmaceuticals
June 30, 2026
Remote friendly (Philadelphia, PA)
United States
IT
Essential Functions/Responsibilities
Key Responsibilities:
- Set and drive the technical direction for the Data Enablement & Platforms team (Customer Experience Operations), ensuring enterprise scalability, reliability, and compliant workflows.
- Collaborate with the Data Enablement & Platforms CX Lead to create value-focused roadmaps and launch/enhance technical capabilities.
- Own budget and resource allocation; make investment decisions to maximize impact and long-term value.
- Translate product roadmaps into scalable architectures and development plans; assess feasibility, constraints, dependencies, and risks.
- Ensure technical/product decisions support regulated content governance (security policies, data controls, and medical/legal/regulatory processes).
- Lead and develop Technical Leads for centralized data mastering (HCP, HCO, payer, patient, product), data stewardship across master domains, and standardized customer/payer/patient data products.
- Partner on workforce planning, capability development, and operating model evolution.
- Manage vendor partners to ensure accountable, high-quality delivery aligned to objectives.
Cross-Functional Technical Leadership:
- Primary technical point of accountability for data master domains; ensure compliance with organizational standards and regulatory expectations.
- Coordinate roadmap dependencies, integrations, and architectural decisions across data master/management platforms and downstream systems.
- Represent architecture/platform/delivery considerations in domain and enterprise forums; resolve dependencies and cross-team issues.
- Align on shared data infrastructure, integration standards, and AI/ML enablement to coordinate delivery across analytics teams.
Required Knowledge, Skills, and Abilities:
- Deep enterprise data/platform architecture expertise (cloud data services; scalable reusable solutions).
- Experience designing/configuring secure, reliable, compliant enterprise data platforms at scale (pharma/healthcare).
- Strong data integration/API and governed data flow/data product architecture knowledge.
- Enterprise data enablement and MDM platform evolution (data mastering, onboarding, domain alignment; maintain master data integrity).
- Identity resolution and embedding consent/preference management into mastering workflows.
- Ability to lead end-to-end data stewardship (exception management, governance adherence, consistent domain execution).
- Agile product development and product operating model experience.
- Security, privacy, and regulatory requirements knowledge (access controls and compliant usage).
- Technical program leadership across multi-team, multi-vendor initiatives.
- Ability to design/oversee compliant platform operations (reliability, support, business continuity, managed services).
- Experience leading/developing high-performing teams (resource planning, performance management, talent development).
Business Skills:
- Strategic storytelling; cross-functional matrix collaboration.
- Customer journey understanding; outside-in thinking.
- Critical thinking; business acumen.
- Contracting/negotiating trade-offs on scope, deliverables, and competing priorities.
Qualifications:
- Bachelor’s degree in computer science, engineering, information systems, or related technical field.
- 10+ years post-BS (or 8+ years post-MS) in data engineering, technical architecture, or enterprise platform delivery management.
- 3+ years as Tech Lead, Technical Program Manager, Engineering Manager, or similar (managing developers).
- 6–8 years leading people.
- Experience delivering enterprise-scale digital platforms (master/reference/analytics-ready datasets).
- Experience guiding architecture in complex global organizations.
- Experience using Agile and Product Operating Model principles.
- Proven ability to lead and mentor engineering teams/technical leaders.
Preferred/Additional:
- Advanced degree.
- Pharma/healthcare experience.
- Rare disease/specialty brand experience.
- 10–20% travel.
Working Requirements:
- 10–20% travel.
Application Instructions:
- If you are a current Jazz employee, apply via the Internal Career site.
Key Responsibilities:
- Set and drive the technical direction for the Data Enablement & Platforms team (Customer Experience Operations), ensuring enterprise scalability, reliability, and compliant workflows.
- Collaborate with the Data Enablement & Platforms CX Lead to create value-focused roadmaps and launch/enhance technical capabilities.
- Own budget and resource allocation; make investment decisions to maximize impact and long-term value.
- Translate product roadmaps into scalable architectures and development plans; assess feasibility, constraints, dependencies, and risks.
- Ensure technical/product decisions support regulated content governance (security policies, data controls, and medical/legal/regulatory processes).
- Lead and develop Technical Leads for centralized data mastering (HCP, HCO, payer, patient, product), data stewardship across master domains, and standardized customer/payer/patient data products.
- Partner on workforce planning, capability development, and operating model evolution.
- Manage vendor partners to ensure accountable, high-quality delivery aligned to objectives.
Cross-Functional Technical Leadership:
- Primary technical point of accountability for data master domains; ensure compliance with organizational standards and regulatory expectations.
- Coordinate roadmap dependencies, integrations, and architectural decisions across data master/management platforms and downstream systems.
- Represent architecture/platform/delivery considerations in domain and enterprise forums; resolve dependencies and cross-team issues.
- Align on shared data infrastructure, integration standards, and AI/ML enablement to coordinate delivery across analytics teams.
Required Knowledge, Skills, and Abilities:
- Deep enterprise data/platform architecture expertise (cloud data services; scalable reusable solutions).
- Experience designing/configuring secure, reliable, compliant enterprise data platforms at scale (pharma/healthcare).
- Strong data integration/API and governed data flow/data product architecture knowledge.
- Enterprise data enablement and MDM platform evolution (data mastering, onboarding, domain alignment; maintain master data integrity).
- Identity resolution and embedding consent/preference management into mastering workflows.
- Ability to lead end-to-end data stewardship (exception management, governance adherence, consistent domain execution).
- Agile product development and product operating model experience.
- Security, privacy, and regulatory requirements knowledge (access controls and compliant usage).
- Technical program leadership across multi-team, multi-vendor initiatives.
- Ability to design/oversee compliant platform operations (reliability, support, business continuity, managed services).
- Experience leading/developing high-performing teams (resource planning, performance management, talent development).
Business Skills:
- Strategic storytelling; cross-functional matrix collaboration.
- Customer journey understanding; outside-in thinking.
- Critical thinking; business acumen.
- Contracting/negotiating trade-offs on scope, deliverables, and competing priorities.
Qualifications:
- Bachelor’s degree in computer science, engineering, information systems, or related technical field.
- 10+ years post-BS (or 8+ years post-MS) in data engineering, technical architecture, or enterprise platform delivery management.
- 3+ years as Tech Lead, Technical Program Manager, Engineering Manager, or similar (managing developers).
- 6–8 years leading people.
- Experience delivering enterprise-scale digital platforms (master/reference/analytics-ready datasets).
- Experience guiding architecture in complex global organizations.
- Experience using Agile and Product Operating Model principles.
- Proven ability to lead and mentor engineering teams/technical leaders.
Preferred/Additional:
- Advanced degree.
- Pharma/healthcare experience.
- Rare disease/specialty brand experience.
- 10–20% travel.
Working Requirements:
- 10–20% travel.
Application Instructions:
- If you are a current Jazz employee, apply via the Internal Career site.