Director, CX Analytics & Optimization Technical Suite Lead
Jazz Pharmaceuticals
June 30, 2026
Remote friendly (Philadelphia, PA)
United States
IT
If you are a current Jazz employee please apply via the Internal Career site.
Essential Functions/Responsibilities
- Set and drive technical direction for Customer Analytics & Insights and Performance Analytics & Optimization teams aligned to product strategy and enterprise priorities.
- Collaborate with CX Suite Leads to create value-focused roadmaps for Customer Experience capabilities.
- Own budget/resource allocation; translate product roadmaps into scalable architectures and development plans.
- Ensure KPI frameworks, governed measurement, and decision-ready analytics across brands/channels.
- Ensure development of: Consolidated Insights Products, Enterprise Reporting Products (Power BI), Digital Analytics + In-house Marketing Mix, and Predictive Analytics Products.
- Serve as primary technical point of accountability; coordinate dependencies/integrations; represent architecture in forums.
- Align with data/AI leads on data infrastructure and AI/ML enablement; lead resolution of cross-team technical issues.
Required Knowledge/Skills/Abilities
- Deep software architecture + cloud expertise; design scalable, secure, compliant enterprise solutions.
- Enterprise analytics platform integration; data modeling (star/semantic, DAX/Power BI), KPI governance.
- CI/CD, quality gates, data contracts/lineage/refresh SLAs; predictive model development (deployment/monitoring/drift/retraining/governance).
- API/data integration knowledge; Agile product delivery; strong technical program management.
- Experience leading/developing high-performing teams.
Qualifications
- Bachelor’s in CS/engineering/IS or related; 10+ years (or 8+ with MS) in software architecture/enterprise platform delivery.
- 3+ years as Tech Lead/TPM/Engineering Manager or managing developers.
- 6–8 years leading people; enterprise-scale analytics/reporting/modeling experience.
- Hands-on Python/R; cloud platforms incl. Redshift/Snowflake.
- Preferred: advanced degree; pharma/healthcare; rare disease/specialty; product-operating-model partnerships.
Working Requirements
- 10–20% travel.
Benefits (US candidates)
- Medical/dental/vision, 401(k), flexible paid vacation; eligible for bonus/incentive and discretionary equity grants.
Essential Functions/Responsibilities
- Set and drive technical direction for Customer Analytics & Insights and Performance Analytics & Optimization teams aligned to product strategy and enterprise priorities.
- Collaborate with CX Suite Leads to create value-focused roadmaps for Customer Experience capabilities.
- Own budget/resource allocation; translate product roadmaps into scalable architectures and development plans.
- Ensure KPI frameworks, governed measurement, and decision-ready analytics across brands/channels.
- Ensure development of: Consolidated Insights Products, Enterprise Reporting Products (Power BI), Digital Analytics + In-house Marketing Mix, and Predictive Analytics Products.
- Serve as primary technical point of accountability; coordinate dependencies/integrations; represent architecture in forums.
- Align with data/AI leads on data infrastructure and AI/ML enablement; lead resolution of cross-team technical issues.
Required Knowledge/Skills/Abilities
- Deep software architecture + cloud expertise; design scalable, secure, compliant enterprise solutions.
- Enterprise analytics platform integration; data modeling (star/semantic, DAX/Power BI), KPI governance.
- CI/CD, quality gates, data contracts/lineage/refresh SLAs; predictive model development (deployment/monitoring/drift/retraining/governance).
- API/data integration knowledge; Agile product delivery; strong technical program management.
- Experience leading/developing high-performing teams.
Qualifications
- Bachelor’s in CS/engineering/IS or related; 10+ years (or 8+ with MS) in software architecture/enterprise platform delivery.
- 3+ years as Tech Lead/TPM/Engineering Manager or managing developers.
- 6–8 years leading people; enterprise-scale analytics/reporting/modeling experience.
- Hands-on Python/R; cloud platforms incl. Redshift/Snowflake.
- Preferred: advanced degree; pharma/healthcare; rare disease/specialty; product-operating-model partnerships.
Working Requirements
- 10–20% travel.
Benefits (US candidates)
- Medical/dental/vision, 401(k), flexible paid vacation; eligible for bonus/incentive and discretionary equity grants.