Director, Customer Engagement & Transformation Portfolio

Role: The Director of Customer Engagement & Transformation Portfolio provides strategic leadership and operational governance for global initiatives within Medical Affairs, focusing on customer engagement, transformation strategies, and cross-functional collaboration. Responsibilities include translating strategic priorities into integrated plans, overseeing portfolio planning, project governance, budget/resource management, change enablement, and continuous improvement. The role involves managing complex, matrixed projects, fostering stakeholder engagement across geographies and functions, and supporting scalable operating practices. Qualifications: Minimum of seven years' experience in pharma, healthcare, or life sciences, with at least three years in Medical Affairs at a global or regional level. Strong project and portfolio management skills, experience leading cross-functional initiatives, and understanding of pharmaceutical product development and commercialization are essential. Preferred skills include advanced degrees in science or business, familiarity with digital transformation, customer engagement platforms, and project management certifications like PMP or PRINCE2. The role requires excellent stakeholder management, communication, and change management capabilities, with the ability to influence senior leaders and operate effectively in a complex, multicultural environment. High-Value: Focus on medical affairs transformation, cross-functional portfolio management, strategic planning, and execution within a global, regulated biopharma setting, with emphasis on organizational transformation, stakeholder engagement, and operational excellence. Location: Hybrid in Gaithersburg, US, with no travel specified.