Director, Customer Engagement & Experience, HIV Treatment Portfolio

Role: The Director, Customer Engagement and Experience Lead, focuses on shaping how Gilead's HIV Treatment portfolio engages with healthcare stakeholders, integrating strategy, insights, and emerging digital technologies. Responsibilities encompass developing portfolio-level customer engagement strategies, aligning cross-functional teams, leveraging customer insights for personalized omnichannel experiences, and driving digital innovation, including AI-enabled solutions. The role involves collaborating with teams across commercial, medical, digital, analytics, and market access, ensuring initiatives meet business and compliance standards, and measuring impact through defined metrics. Qualifications: 12+ years of relevant experience, with a Bachelor's, Master's, or PhD; strong expertise in HIV or infectious diseases, customer engagement, omnichannel marketing, and digital health technologies. Preferred skills include experience with AI, personalization, ecosystem-based engagement, and managing external agencies. The role emphasizes leadership in fostering inclusion, developing talent, and empowering teams within a complex, fast-paced environment. High-value specifics include focus on HIV, infectious diseases, and digital customer engagement strategies. The position supports a strategic, cross-functional leadership role aimed at enhancing customer experiences and advancing Gilead’s therapeutic engagement efforts.