Director, CRM Product Owner (4 openings)

Role: Lead the strategy, development, and delivery of CRM capabilities within Novartis' US commercial organization, focusing on transforming customer interactions through process improvements, technology integration, analytics, and user experience enhancements. Responsibilities: define and execute the CRM product vision and roadmap, drive adoption of advanced CRM tech (including AI), gather and translate business needs into system solutions, ensure high-quality delivery, lead cross-functional teams, and manage governance and compliance. Requirements: Bachelor's degree (Master's/MBA preferred), 7+ years in product management, technology strategy, or similar roles, with experience in CRM transformation, especially within pharmaceutical/healthcare sectors; deep expertise in CRM platforms (Salesforce, Veeva), AI, and data architectures; strong leadership, communication, and stakeholder management skills. High-Value: focus on CRM systems (Sales, Marketing, Service), AI integration, data platforms (e.g., Snowflake), regulated pharmaceutical environment, global scope, and transformation initiatives. WorkSetup: onsite in East Hanover, NJ, with 15% travel.