Director, Compliance & Risk Operations

Role Summary

Director of Compliance & Risk Operations at Novartis, responsible for scaling and leading the Integrated Marketing Organization (IMO)-focused compliance capability, monitoring in-market activities, and driving proactive prevention and remediation of incidents. This role safeguards brand integrity, optimizes operational processes and systems, and enhances reputation through standardized quality approaches such as FDA Quality Systems Guidance, Six Sigma, and Total Quality Management. Based in East Hanover, NJ on-site, relocation is not provided, and only local candidates will be considered. Travel requirement: 5% (domestic and international).

Responsibilities

• Compliance: Establish and oversee protocols to ensure all in-market promotional content is used appropriately and in accordance with Novartis policies and procedures.
• Functional Oversight: Implement and run real-time operation to report, triage, and assess potential compliance risks in the market.
• Remediation: Develop and execute investigation and corrective action processes, including root cause analysis for compliance incidents.
• Optimization: Promote continuous improvement by encouraging experimentation and embedding proactive risk management solutions across teams.
• Leadership: Lead high-performing, globally distributed team, fostering collaboration, accountability, and development.
• Communication: Present regular updates to senior leadership and stakeholders, highlighting improvements, risks, and recommendations.
• Workflow: Streamline content processes by establishing efficient structures that improve responsiveness and reduce risk.
• Project Management: Oversee strategic initiatives in incident management and content compliance, ensuring visibility and scalability.
• Transparency: Define and track KPIs, scaling reporting systems to guide decisions and strengthen compliance capabilities.

Qualifications

• Required: Bachelor's degree; advanced degree preferred
• Required: Proven experience building capabilities related to marketing risk management, compliance, or incident management, preferably in pharmaceuticals, financial services, or another regulated industry
• Required: 5+ years leading teams, preferably with experience overseeing global teams
• Required: Data-driven mindset with proficiency in performance analytics and reporting (OKRs, KPIs, scorecard development)
• Required: Excellent communication and stakeholder management abilities
• Required: Ability to simplify complex ideas and influence at all levels of the organization
• Required: Purpose-driven - high-integrity, clear, and compassionate leader seeking to elevate associate and organizational success
• Preferred: Six Sigma Green/Black Belt

Additional Requirements

• Travel: 5% travel (domestic and international).