Director, Commercial Training and Development
Alnylam Pharmaceuticals
5 months ago
Remote friendly (Cambridge, MA)
United States
Sales
Director, Patient Services Training
Key Responsibilities
- Define and execute the Patient Services training and capability strategy aligned to business priorities and patient journey needs.
- Partner with Patient Services leadership to identify performance gaps and capability needs across Patient Education Liaisons (PEL), Case Managers (CM), and support roles.
- Translate operational workflows, patient journey requirements, and CRM processes into targeted learning strategies and solutions.
- Oversee the design and implementation of role-specific training programs, including onboarding, process training, and continuous capability development.
- Ensure training supports effective patient engagement, access navigation, and cross-functional coordination.
- Lead readiness efforts for new program launches, process changes, and system implementations (e.g., CRM).
- Drive adoption of modern learning approaches, including just-in-time learning, digital resources, and workflow-integrated tools.
- Establish learning objectives, competency frameworks, and evaluation strategies aligned to Patient Services performance.
- Monitor and assess training effectiveness using KPIs, field feedback, and operational metrics.
- Ensure training content aligns with approved Patient Services processes, compliance requirements, and regulatory standards.
- Partner with cross-functional teams to integrate training early in program design and implementation cycles; maintain governance and documentation alignment with CRB and compliance processes.
- Build partnerships with Patient Services, Market Access, Medical, Commercial Operations, HR, and external partners; manage vendors to deliver scalable, high-quality learning solutions.
- Lead and develop training team members supporting Patient Services roles; build capability using train-the-trainer and scalable learning models.
Qualifications
- Bachelor’s degree required; advanced degree preferred.
- 8+ years of experience in pharmaceutical, biotech, or healthcare, with strong exposure to Patient Services, Market Access, or related functions.
- Demonstrated experience in training, capability development, or commercial enablement.
- Prior people management experience required.
- Strong understanding of Patient Services operations (case management, patient support programs, access processes).
- Experience supporting CRM implementations or operational process training preferred.
- Proven ability to translate business and operational needs into scalable capability solutions.
- Ability to influence cross-functional stakeholders in a matrixed environment.
- Experience using data and performance metrics to assess impact and drive continuous improvement.
- Strong foundation in adult learning principles and modern learning approaches.
- Excellent communication, facilitation, and leadership skills.
Benefits
- Medical, dental, and vision coverage; life and disability insurance; lifestyle reimbursement program; flexible spending and health savings accounts; 401(k) with company match; paid time off, wellness days, holidays, and two company-wide recharge breaks; family resources and leave.
U.S. Pay Range
- $197,300.00 - $266,900.00 base salary; eligible for annual short-term incentive and annual long-term incentive award.
Key Responsibilities
- Define and execute the Patient Services training and capability strategy aligned to business priorities and patient journey needs.
- Partner with Patient Services leadership to identify performance gaps and capability needs across Patient Education Liaisons (PEL), Case Managers (CM), and support roles.
- Translate operational workflows, patient journey requirements, and CRM processes into targeted learning strategies and solutions.
- Oversee the design and implementation of role-specific training programs, including onboarding, process training, and continuous capability development.
- Ensure training supports effective patient engagement, access navigation, and cross-functional coordination.
- Lead readiness efforts for new program launches, process changes, and system implementations (e.g., CRM).
- Drive adoption of modern learning approaches, including just-in-time learning, digital resources, and workflow-integrated tools.
- Establish learning objectives, competency frameworks, and evaluation strategies aligned to Patient Services performance.
- Monitor and assess training effectiveness using KPIs, field feedback, and operational metrics.
- Ensure training content aligns with approved Patient Services processes, compliance requirements, and regulatory standards.
- Partner with cross-functional teams to integrate training early in program design and implementation cycles; maintain governance and documentation alignment with CRB and compliance processes.
- Build partnerships with Patient Services, Market Access, Medical, Commercial Operations, HR, and external partners; manage vendors to deliver scalable, high-quality learning solutions.
- Lead and develop training team members supporting Patient Services roles; build capability using train-the-trainer and scalable learning models.
Qualifications
- Bachelor’s degree required; advanced degree preferred.
- 8+ years of experience in pharmaceutical, biotech, or healthcare, with strong exposure to Patient Services, Market Access, or related functions.
- Demonstrated experience in training, capability development, or commercial enablement.
- Prior people management experience required.
- Strong understanding of Patient Services operations (case management, patient support programs, access processes).
- Experience supporting CRM implementations or operational process training preferred.
- Proven ability to translate business and operational needs into scalable capability solutions.
- Ability to influence cross-functional stakeholders in a matrixed environment.
- Experience using data and performance metrics to assess impact and drive continuous improvement.
- Strong foundation in adult learning principles and modern learning approaches.
- Excellent communication, facilitation, and leadership skills.
Benefits
- Medical, dental, and vision coverage; life and disability insurance; lifestyle reimbursement program; flexible spending and health savings accounts; 401(k) with company match; paid time off, wellness days, holidays, and two company-wide recharge breaks; family resources and leave.
U.S. Pay Range
- $197,300.00 - $266,900.00 base salary; eligible for annual short-term incentive and annual long-term incentive award.