Director, Commercial Technology Business Engagement Leader – Kidney, Cystic Fibrosis (CF), and Patient Services

Role Summary

Director, Commercial Technology Business Engagement Leader – Kidney, Cystic Fibrosis (CF), and Patient Services. Head the strategy, planning and delivery of key technology capabilities to support Vertex’s North America Kidney and CF business units and Patient Services function. Serve as the technology partner for senior leaders across these business units and collaborate with DTE to drive program investments and build the technology and AI roadmap in support of business strategies, goals, and objectives.

Responsibilities

• Trusted partner of the senior business leaders in the NA CF BU, NA Kidney BU and NA Patient Services COE teams, understand their vision, and deliver technology to enable achievement of their goals & objectives.
• Engage as a key participant in the strategic business planning process with commercial partners and drive the technology and AI agenda of business transformation.
• Lead and develop a high-performing team of business analysts and on-shore/off-shore technical resources to deliver on prioritized technology projects and enhancements.
• Maintain strong operational governance for NA Patient Services platforms and integrated technologies.
• Create a technology roadmap to support Go-To-Market strategy projects in Sales, Marketing and Patient Services, aligned to pipeline commercialization timelines for US and Canadian markets.
• Develop and manage budgets to enable roadmap and related portfolio of projects.
• Oversee a portfolio of projects, programs, releases, and system enhancements, ensuring quality and timeliness of delivery within allocated budget limits.
• Proactively identify innovative solutions, introduce new technologies, and AI capabilities to improve business processes in pursuit of driving efficiencies and meeting business objectives
• Lead full project lifecycle from intake through deployment, communication, change management and team mobilization/ onboarding.
• Partner with the DTE teams including Customer Engagement, Medical Affairs, Market Access, Data management, Software Engineering and Information Security to lead execution of prioritized projects and backlogs and enable AI and machine learning capabilities for data science teams to advance business goals.
• Manage relationships with the strategic software vendors and service providers providing technology solutions and ongoing operational support for the business area.
• Work closely with DTE Compliance, Internal Audit, and Quality Assurance groups as needed to ensure compliance with all appropriate regulations, as well as our DTE system lifecycle and change management requirements
• As a people manager within the organization, manage financial accountabilities and human resource responsibilities for assigned staff.

Qualifications

• Knowledge and experience in US Field enablement, Marketing, Patient Services in the biopharma industry
• Strong knowledge of modern technologies like Salesforce, cloud computing, cybersecurity, data platforms like AWS, Snowflake and Data bricks and usage of AI/ML capabilities to enable commercialization excellence
• Exceptional written and verbal communication skills and ability to present in a clear and concise manner to all audiences
• Strong knowledge of, and experience working with Salesforce CRM, Veeva, Salesforce Marketing Cloud, Salesforce Health Cloud and Life Sciences Cloud, Master Data Management, and commercial data sets.
• Experience in building productive partnerships with senior business leaders and influencing them to take action
• Experience with technology enablement of for large specialty markets is a plus.
• Strong analytical and problem-solving abilities including development of business justification and value propositions
• Substantial program/ project management, demand management, resource management and system life cycle expertise
• Proven capabilities in people management and building high-performing teams
• Proven ability to run operational support and maintenance of large technology environments effectively and efficiently
• Prior experience with running IT managed services or outsourced/ offshore teams
• Superior MS Office skills, including MS Project & Visio, Excel and PowerPoint Experience
• Strong experience in Agile methodology

Education

• Bachelor's degree (preferably in technology discipline) or equivalent experience
• 15+ years‚Äô experience working in growing technology roles with at least 8-10 years in IT leadership positions
• 6+ years‚Äô experience in the US Commercial domain, data management, CRM and Digital Customer Engagement or comparable technologies
• US commercial launch experience is plus