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Director, Commercial Operations (DCO), U.S. HIV - West Region

Merck
October 2, 2026
Full-time
Remote
Worldwide
Sales
Role: The Director, Commercial Operations (DCO) for U.S. HIV, leads regional customer teams, develops business strategies, and manages resources to drive performance and customer engagement within the HIV treatment landscape. Responsibilities include building high-performing, compliant teams, cultivating strategic relationships with healthcare providers and health systems, translating national strategies into regional plans, and overseeing launch readiness and execution. The role also involves managing regional business results, ensuring adherence to regulatory and compliance standards, and collaborating cross-functionally with Marketing, Market Access, Medical Affairs, and other stakeholders. Qualifications: BA/BS required; MBA/MS preferred. A minimum of 10 years’ experience in pharma/biotech sales, marketing, or market access, with at least 2 years of people management and 3 years of complex customer relationship experience. High-value details: deep understanding of HIV treatment ecosystem, access/reimbursement dynamics, and experience leading product launches or organizational transformations in complex markets. Travel up to 50%, remote work setup, predominantly within the West U.S. region. The position emphasizes strategic leadership, team development, customer management, and operational excellence in a regulated, specialty healthcare environment.