Director, Commercial Master Data Management

Role Summary

The Director, Commercial Master Data Management will establish key Master Data assets (including Customer) as trusted sources of truth and ensure appropriate use of Master Data by the Commercial organization. This role defines and leads MDM strategy, governance, capability development, operations, and integration with other data and systems in the Commercial infrastructure. Reporting to the Head of Commercial Data Management, the role will lead a team of internal and external data stewards and MDM system analysts and developers. Based in Waltham, MA with a weekly hybrid office schedule.

Responsibilities

• Functional ownership: Serve as the business owner for Commercial MDM solution and Master Data Stewardship, providing guidance in day-to-day MDM operations
• Identify and lead specific MDM projects to meet business needs, manage project timelines and deliverables, and ensure department performance goals are aligned with company objectives
• Strategic Leadership: Lead the development and execution of short-term and long-term MDM strategies, including evaluation and implementation of the optimal MDM solution, reference data sources, and operating model
• Lead the development of new MDM capabilities such as Patient Mastering, and integration across commercial systems (e.g., CRM and Commercial Data Warehouse)
• Maintain the MDM solution as the single source of truth for Master Data leveraged by all downstream applications, reporting, analytics, and operations
• Operational Excellence: Develop key metrics to proactively monitor data quality and downstream business impacts; investigate and resolve ongoing and legacy data issues; manage ad-hoc data change requests
• Oversee resolution of field data inquiries and DCRs; optimize MDM processes and develop SOPs
• Cross-functional Collaboration: Collaborate with stakeholders across Data, Analytics & Insights, Commercial Operations, Market Access, Sales, Marketing, IT, and external data management providers; document business requirements and set expectations for solution implementation

Qualifications

• Required: Bachelor’s degree; advanced degree preferred; major in Mathematics, Computer Science, Business Analytics, Business Management, Information Management, Operations Research, or related field
• Required: Extensive knowledge of pharma commercial MDM, cloud-based solutions (Informatica, Reltio, and/or Veeva), and downstream business impact
• Required: Experience leading internal and external teams of data stewards and system analysts
• Required: Business and technical fluency in CRM, Data Warehouse, SQL, Excel, and PowerPoint
• Required: 10–12 years of experience with 4–6+ years of supervisory experience in MDM within a pharmaceutical/biotech commercial environment; proven business results
• Preferred: Hands-on experience with data management, data architecture, data integration, data quality, and metadata management
• Preferred: Experience supporting Marketing, Field Operations, Analytics, Compliance, Patient Services, and Market Access in the pharmaceutical industry
• Preferred: Experience drafting and managing data policies, SOPs, and data/process documentation in a Data Catalog

Education

• Bachelor’s degree required; post-graduate degree preferred

Additional Requirements

• Waltham, MA office with a weekly hybrid schedule