Director, Commercial Master Data Management

Role Summary

The Director, Commercial Master Data Management will establish key Master Data assets (including Customer) as trusted sources of truth and ensure appropriate use of Master Data by the Commercial organization. This role defines and leads MDM strategy, governance, capability development, operations, and integration with other data and systems. Based in Waltham, MA with a weekly hybrid office schedule.

Responsibilities

• Functional ownership: Serve as the business owner for Commercial MDM solution and Master Data Stewardship; provide guidance in day-to-day MDM operations; identify and lead MDM projects to meet business needs, manage timelines and deliverables, and align department performance with company objectives
• Strategic Leadership: Lead the development and execution of short-term and long-term MDM strategies, evaluate and implement the optimal MDM solution, reference data sources, and operating model; develop new MDM capabilities such as Patient Mastering and integration across CRM and Commercial Data Warehouse; maintain the MDM single source of truth for downstream applications, reporting, analytics, and operations
• Operational Excellence: Focus on Master Data quality by developing metrics to monitor data quality and downstream impacts; investigate and resolve ongoing and legacy data issues; manage ad-hoc data requests and data change requests; optimize MDM processes and develop SOPs
• Cross-functional Collaboration: Collaborate with stakeholders across Data, Analytics & Insights, Commercial Operations, Market Access, Sales, Marketing, IT, and external data management services; lead discussions to document requirements and communicate solutions to meet business needs

Qualifications

• Education: Bachelor’s degree required; post-graduate degree preferred; majors in Mathematics, Computer Science, Business Analytics, Business Management, Information Management, Operations Research, or related field
• Required: Extensive knowledge of pharma commercial MDM, cloud-based solutions (Informatica, Reltio, and/or Veeva), and downstream business impact
• Required: Experience leading internal and external teams of data stewards and system analysts
• Required: Business and technical fluency in CRM, Data Warehouse, SQL, Excel, and PowerPoint
• Required: 10–12 years of experience with 4–6+ years of supervisory experience in MDM within a pharmaceutical/biotech commercial environment; proven business results
• Preferred: Hands-on experience with data technologies and processes (data management, data architecture, data integration, data quality, metadata management)
• Preferred: Experience supporting commercial processes in the pharmaceutical industry (Marketing, Field Operations, Analytics, Compliance, Patient Services, Market Access)
• Preferred: Experience drafting and managing data policies, SOPs, and data/process documentation in a Data Catalog
• Personal attributes: Ownership and accountability; strategic thinking; strong people, stakeholder, and communication skills; ability to manage projects and prioritize; ability to work in a fast-paced environment
• Location: Ability to work in Waltham, MA with a weekly hybrid schedule

Education

• Bachelor’s degree required; advanced degree preferred