Director, Commercial Learning and Development

Role Summary

Director, Commercial Learning and Development is responsible for overseeing the design, development, and implementation of U.S. commercial training curricula, providing expertise in program implementation, and mentoring a team of therapeutic area training managers. This role requires remote work in the U.S. with up to 25% travel.

Responsibilities

• Lead the design, development, and implementation of learning and development programs for the U.S.
• Lead and guide new hire orientation, onboarding and knowledge/skill-based training
• Design, develop and deliver employee development programs with HR Business Partners
• Partner with management to define training needs through determination of knowledge gaps and needs assessment
• Actively seek out new, cutting edge technology to further improve training initiatives and build efficiency
• Stay abreast of and leverage Gilead best practices, and industry best practices
• Support process for evaluating training effectiveness; revise training and/or training plan as needed
• Identify, develop and deploy appropriate learning mechanisms to include: instructor-led, and web-based training
• Drive strategic management of Learning Management Systems (LMS)
• Incorporate motivating, creative, and interactive training techniques to maximize learning and retention
• Formulate management development criteria, programs and management training across all therapeutic areas
• Partner with senior members of internal departments to align Learning and Development with strategic department vision
• Use broad strategic thinking to analyze business environment and training needs
• Analyze ROI for training expenditure and adjust to keep programs relevant and valuable
• Collaborate with regional commercial operations leads to establish strategic plans and objectives

Qualifications

• Required: 12+ years of work experience with a Bachelor's degree, including 10+ years related to training, sales, and sales management in biotech or pharmaceuticals, with at least 3+ years in commercial training; OR 10+ years of relevant experience with a Master's degree
• Required: Excellent verbal, written, and interpersonal skills to lead, interact, resolve conflicts, and drive consensus across diverse cultures and disciplines
• Required: Negotiating, influencing, and consulting skills with proven project management ability
• Required: Proven curriculum development and instructional design skills
• Required: Fundamental understanding of business strategy and how to link HR initiatives to business initiatives
• Required: Ability to work independently and manage multiple projects
• Required: Expertise with web-based training tools and high-level technical and computer skills
• Required: Understanding of learning principles and their application in a technical business environment
• Required: Experience in the learning design and development process
• Preferred: Medical or clinical background; experience with HIV, HBV, and HCV
• Required/Preferred: High proficiency in English, both spoken and written
• Preferred: Advanced degree (MS, MBA, or Doctorate)

Education

• Advanced degree (MS, MBA, or Doctorate) preferred

Skills

• Curriculum development and instructional design
• Learning Management Systems (LMS) administration
• Strategic thinking and alignment of training with business goals
• Instructional technologies and web-based training tools
• Stakeholder collaboration and cross-functional partnership