Director, Commercial AI Orchestration Architect

Role: Director, Commercial AI Orchestration Architect, leading the design and implementation of Bristol Myers Squibb's enterprise agentic orchestration platform to enhance personalized customer engagement across channels. Responsibilities: define and oversee the end-to-end orchestration architecture, including experience composition, cross-channel optimization, decisioning models, and system interfaces; establish standards, evaluation methods, and operational transfer of the platform; ensure scalability, compliance, explainability, and independence from external partners. Requirements: proven experience in production-grade omnichannel orchestration platforms, multi-agent architecture, and decisioning models; hands-on expertise with frameworks like LangGraph, Semantic Kernel, or similar; strong knowledge of AI decisioning, MLOps, API integrations, and secure enterprise architecture; strategic mindset to develop scalable, configurable, and explainable solutions. High-Value: enterprise orchestration, decisioning, multi-agent architecture, AI/ML, integration with CRM and content platforms, regulatory and security compliance. WorkSetup: location unspecified, role involves managing complex technical architecture with a focus on scalable, independent operations.