Director, Business Relationship Manager

Role Summary

The Director, Business Relationship Manager is a strategic leadership role within the Digital Information Delivery team, based in Teaneck, NJ (Remote). The role leads complex, global IT programs that support finance and commercial operations, focusing on ERP, CRM, and e-commerce systems to enhance customer experience and internal efficiency.

Responsibilities

• Business-IT Relationship Management: Manage relationships between IT, finance, commercial business units, and vendors to address needs, identify risks, and ensure open communication across financial and commercial systems.
• Strategic Planning: Consult with finance and commercial leaders to review IT services and projects, identify gaps, and forecast future technology needs to support business objectives and operational efficiency.
• Digital Initiatives Leadership: Support the implementation, optimization, and continuous improvement of digital platforms (CRM, e-commerce, mobile apps, websites, ERP, financial tools) aligned with sales, marketing, and finance strategies; collaborate with stakeholders to drive innovation and adoption while ensuring regulatory compliance.
• IT Service Coordination: Coordinate IT service delivery to support finance and commercial functions; ensure platforms and ERP systems (e.g., JD Edwards, Oracle EBS, SAP) meet evolving requirements.
• Business Case & Financial Oversight: Oversee development of business cases and prepare project budgets/cost estimates with analysis of operational and financial impacts for senior management.
• Project Management: Develop and deliver proposals, charters, and business requirements at a strategic level; present alternative strategies to mitigate risks and improve outcomes.
• Cross-Functional Liaison: Act as a liaison between Technology Group and finance/commercial departments to ensure IT initiatives address business needs and align with company strategy.

Qualifications

• Bachelor's degree in Information Technology or equivalent.
• 15+ years of progressive experience in IT, Project Management, Business Analysis and business relationship roles.
• 7+ years in management positions.
• Strong customer service orientation.
• Deep familiarity with ERP, CRM and E-Commerce systems and their role in finance and commercial operations.
• Ability to build, maintain and extend relationships across the organization; navigate complex organizational structures to enable stakeholder alignment and influence without direct authority.
• Ability to perform business and process analysis; strong analytical and communication skills to translate business needs into technical requirements.
• Ability to manage and direct activities of others in a multi-project environment; proven interpersonal and communication skills.
• Demonstrated success in pharmaceutical, biotech, or manufacturing environments is highly desirable.
• Outstanding communication, leadership, and stakeholder management skills; familiar with System Development Life Cycle concepts.

Skills

• Proven ability to work effectively in a team environment.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office products.
• Proficient using email, phones, cell phones, and office equipment.
• Strong time management skills and ability to handle multiple priorities and projects.

Education

• Bachelor's degree in Information Technology or equivalent.
• Additional preferred education or certifications related to IT, PM, or business analysis.