Director, Business Management GTS

Role Summary

The Director, Business Management is a key leadership role within Global Technology Solutions (GTS), responsible for developing and executing governance, oversight, and strategic initiatives that enable GTS to operate as a value-driven business function. This role serves as a trusted advisor to GTS leadership, driving financial management, procurement, and vendor governance to ensure alignment with enterprise objectives. The role shapes and drives financial, procurement, and operational strategies that enhance the efficiency, transparency, and fiscal accountability of GTS, collaborating with technology, finance, procurement, legal, and accounting teams.

Responsibilities

• Lead the development and execution of the GTS long-range plan (LRP) and annual operating plan (AOP), ensuring strategic and financial alignment with corporate objectives.
• Partner with the PMO and finance teams to integrate technology planning into financial frameworks, ensuring accurate forecasting, budgeting, and cost optimization.
• Drive financial transparency by establishing and maintaining rigorous financial governance, reporting, and analytics that enable data-driven decision-making.
• Serve as the GTS lead on technology chargeback model design and execution, ensuring accountability, cost recovery, and value realization.
• Oversee compliance with accounting policies, financial regulations, and corporate controls to mitigate risks and ensure audit readiness.
• Act as the financial and business liaison between GTS and key corporate functions, including FP&A, Procurement, and Accounting.

Procurement & Vendor Management

• Shape and oversee GTS procurement, vendor management, and contract lifecycle governance, ensuring alignment with corporate policies and maximizing vendor value.
• Lead the strategic evaluation and selection of technology vendors, influencing decisions on investments, renewals, and negotiations to drive cost efficiency and service excellence.
• Establish a centralized source of truth for vendor contracts, key commercial terms, cost models, and critical engagement data.
• Define and implement vendor relationship management best practices, optimizing partnerships and performance tracking through scorecards and SLAs.
• Partner with procurement and legal teams to enhance source-to-pay (S2P) processes, improving operational efficiency and compliance.

Strategic Leadership & Operational Excellence

• Develop and execute a Business Management Capability Roadmap that strengthens GTS's ability to operate efficiently, transparently, and with a value-driven focus.
• Lead the creation and implementation of business management policies, playbooks, reporting frameworks, and dashboards, providing executives with actionable insights.
• Establish and oversee governance cadences and review forums, ensuring alignment across IT, finance, and procurement stakeholders.
• Drive continuous improvement by embedding feedback loops, process enhancements, and automation into financial and business management workflows.
• Partner with GTS technology leaders to integrate business management capabilities into IT platforms such as ITSM and ERP systems.
• Lead, mentor, and develop a diverse team, fostering a high-performance culture and preparing future leaders.

Qualifications & Experience

Technology Business & Financial Management

• 10+ years of experience in finance, accounting, procurement, or technology business management, with at least 5 years in a leadership role overseeing financial planning, vendor management, and procurement functions.
• Proven expertise in financial planning & analysis (FP&A), budgeting, chargeback models, and cost optimization in a technology organization.
• Strong knowledge of GAAP accounting principles, financial controls, and compliance frameworks (e.g., SOX).
• Experience managing technology vendor relationships, contract negotiations, and procurement strategies in a complex enterprise environment.
• Professional certifications in finance, accounting, or procurement are desirable (e.g., CFM, CMA, CFA, CIPS).

Technical & Business Acumen

• Expertise in financial and ERP systems (e.g., SAP, TM1), procurement tools (e.g., Coupa, Ariba), and data analytics platforms (e.g., PowerBI, Tableau, Excel).
• Strong understanding of technology industry trends, products, and service models, particularly in cloud computing, SaaS, and enterprise IT solutions.
• Experience with IT governance frameworks (e.g., ITIL, COBIT) and regulatory requirements relevant to technology financial management.

Leadership & Executive Influence

• Proven ability to lead cross-functional teams, drive executive-level discussions, and influence stakeholders at all levels.
• Exceptional communication, negotiation, and stakeholder management skills, with the ability to synthesize complex financial and operational data into actionable insights.
• Experience developing and leading training programs, mentoring talent, and driving organizational change initiatives.
• Ability to thrive in a fast-paced, high-growth, and matrixed environment, adapting to shifting priorities while delivering results.

IT Business Management Operations

• Support the management of technology budgets, including preparing monthly accruals, investigating variances, and updating relevant dashboards/reports.
• Assist with tracking and analyzing IT spending, including capital projects, operating expenses, and inter-company charges.
• Assist with monitoring the consumption of external IT services and collaborate with Finance and Business Units to ensure accuracy in financial reporting.
• Collaborate with IT leads to ensure accurate and timely budget forecasts.
• Generate financial reports for IT leadership, including monthly budget summaries, variance analyses, and expense forecasts.
• Support IT data analysis requests to provide operational insights and identify areas for process improvement.
• Advance the use of IT financial management tools for enhanced tracking and spend management
• Process contracts and documents for signature via internal stakeholders and external vendors, primarily for technology products and services.
• Create and issue purchase orders, internal orders, and WBS codes, ensuring adherence to organizational policies and compliance requirements.
• Update and maintain metrics, dashboards, and reporting tools to track the status of requests and financial activities.
• Provide user training on business management processes and update/create training materials.

Qualifications

• Bachelor‚Äôs degree in information technology, business administration, life sciences, or a related field; equivalent education, training, or experience will be considered.
• 4+ years of experience in IT Finance, IT Procurement, or related roles.
• Exposure to contract or purchasing administration is preferred.
• Desire to develop knowledge of IT project management and financial life cycle processes.
• Proficiency in Microsoft Office Suite (Word, Outlook, PowerPoint, SharePoint).
• Advanced Excel skills (e.g., Pivot Tables, VLOOKUPs, advanced formulas) and experience with Smartsheet preferred.
• Familiarity with contract management tools (e.g., DocuSign, Icertis) and ERP systems (SAP, Ariba).
• Experience with financial reporting tools such as Power BI, Tableau, or Apptio is a plus.

Key Competencies

• Highly organized and able to manage multiple priorities effectively under tight deadlines.
• Strong analytical skills with attention to detail for identifying and resolving discrepancies.
• Demonstrated understanding of IT financial concepts, including budgeting, cost allocation, and capital vs. operational expenses.
• Proactive problem-solver with critical-thinking abilities and a focus on continuous process improvement.
• Strong written and verbal communication skills, capable of collaborating across global teams and time zones.
• Self-motivated, committed to learning, developing leadership acumen, and improving professional skills.
• Ability to work collaboratively with stakeholders at all levels, including IT leadership, finance, and vendors.
• Familiarity with IT services, technologies, and financial management best practices
• Understanding of program portfolio management, IT System Life Cycle (SLC), and project management methodologies is desired.

Supervisory Responsibilities

• This position requires leading, managing, and coaching a small team of internal FTEs and contingent workers. In addition, responsibilities would include mentoring staff with training, orientation, qualification and development plans when required.

Additional Requirements

• Global Competencies and alignment with organizational values