Director Business Continuity & Disaster Recovery

Role Summary

Director, Business Continuity & Disaster Recovery responsible for strategic leadership, modernization, and global delivery of Amgen’s enterprise resilience capabilities. Leads the end-to-end BCDR service and drives the Global Business Resilience Network (GBRN) in partnership with Global Security and Enterprise Risk Management to ensure the organization can prepare for, respond to, and recover from disruptive events impacting people, operations, technology, and critical processes.

Responsibilities

• Define and implement a multi-year strategy for GBRN and BCDR aligned to enterprise risk, business priorities, and regulatory expectations
• Develop and implement a modern, scalable global operating model across Business Continuity, Disaster Recovery, Crisis Management, and Emergency Management
• Lead service modernization initiatives, including process simplification, automation, self-service, and AI-enabled capabilities
• Establish clear roles, responsibilities, governance, and RACI models across partners
• Lead and develop a globally distributed team, including expanded delivery capacity in India
• Establish consistent ways of working, intake, prioritization, and service management cadences
• Ensure effective onboarding, training, cross-skilling, and knowledge transfer across the distributed team
• Foster a culture of accountability, continuous improvement, and operational excellence
• Own enterprise Business Impact Analysis (BIA), Business Continuity Planning (BCP), Disaster Recovery Planning (DRP), and exercise programs
• Ensure alignment and integration across GBRN disciplines and with enterprise crisis and incident management processes
• Champion global integrated exercises, including lessons learned and corrective actions
• Maintain audit readiness and ensure compliance with internal policies, ISO standards, and regulatory expectations (e.g., FDA, EMA, SOX)
• Manage the BCDR technology roadmap, including tooling decisions, integrations, and platform optimization
• Partner to integrate BCDR with relevant enterprise platforms
• Drive automation of administrative and operational tasks to reduce manual effort and improve scalability
• Leverage data, metrics, and maturity assessments to make decisions and demonstrate value to leadership
• Serve as a senior partner to business, technology, security, risk, and regional leadership
• Translate resilience risks and capabilities into clear, business-relevant insights for executives
• Influence functional and regional leaders to drive accountability for resilience ownership

Qualifications

• Required: Doctorate degree with 4 years of experience in Business Continuity and Disaster Recovery or related field OR
• Required: Master’s degree with 8 years of experience in Business Continuity and Disaster Recovery or related field OR
• Required: Bachelor’s degree with 10 years of experience in Business Continuity and Disaster Recovery or related field
• Required: At least 4 years’ experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources
• Preferred: In-depth knowledge of enterprise Business Continuity and Disaster Recovery programs and best practices
• Preferred: Experience designing and operating global service models and governance frameworks
• Preferred: Strong understanding of Business Impact Analysis and critical process/system dependencies
• Preferred: Proven ability to engage and communicate with senior business and technology leaders
• Preferred: Experience integrating Business Continuity and Disaster Recovery with crisis management, emergency management, or enterprise risk programs
• Preferred: Experience leveraging automation, AI, or analytics to improve operational or risk management services
• Preferred: Experience with BC/DR platforms, system integrations, or ServiceNow
• Preferred: Experience operating in regulated or highly controlled environments
• Preferred: Experience with shared services or global delivery models