Director, AI Experience Design Lead

Role: Director, AI Experience Design Lead at Pfizer, responsible for defining and managing the AI-first design system across employee-facing platforms. Objectives include ensuring design consistency, developing standards as code, and optimizing AI interactions for trust, transparency, and compliance. Responsibilities encompass leading end-to-end design delivery for conversational and agent-based AI experiences, owning the design system’s evolution, tracking adoption metrics, and serving as a design authority for AI workflows. The role involves close collaboration with AI, Data, Product, and Engineering teams, and includes building and mentoring a high-performing team of experience designers. Key focus areas include agentic AI, conversational UX (chat and voice), and responsible AI behaviors, with an emphasis on accessibility (WCAG 2.1 AA). Requirements: Bachelor’s degree; 8+ years experience in UX or product design with a track record in digital product delivery; 5+ years in people management; proficiency in front-end principles, APIs, and design tokens; expertise in AI-driven experience design, including LLMs, agentic systems, and conversational AI; strong communication skills for stakeholder engagement. Preferred qualifications include hands-on experience with LLM APIs, prompt engineering, and building design teams. The role is hybrid, with occasional travel, and offers a competitive salary and benefits.