Director, AI Experience Design Lead

Role: As Director, AI Experience Design Lead at Pfizer, lead the development and evolution of the company's AI-first design system across various modalities (screens, voice, conversation) to ensure consistent, compliant, and user-trustworthy AI experiences. Responsibilities: own design standards as code, drive adoption and measure KPIs such as pattern reuse and compliance, deliver high-impact design solutions, and serve as a design authority for agentic AI workflows including conversational UX and assistant behaviors. Lead and grow a high-performing experience design team, collaborate with AI, Product, and Engineering teams on LLM-enabled products, and advise senior stakeholders on AI design strategies. Requirements: Bachelor’s degree (MBA or advanced preferred), 8+ years in UX/Product Design within enterprise or complex environments, with at least 5 years of management experience. Deep expertise in AI-driven experience design—particularly conversational UX, transparency, safety, and responsible AI—plus technical fluency with APIs, design tokens, and front-end principles. Preferred: hands-on experience with LLM APIs, prompt engineering, and building AI prototypes; proven success building design teams. High-value specifics include experience with AI, LLMs, agentic workflows, and designing for enterprise-scale, regulated environments. Work setup: hybrid; some travel for stakeholder engagement and workshops.