Director Access and Reimbursement Manager – West Central

About Madrigal

Madrigal is a biopharmaceutical company pursuing novel therapeutics for non-alcoholic steatohepatitis (NASH), also known as metabolic dysfunction associated steatohepatitis (MASH). Our first therapy, Rezdiffra (resmetirom), was granted accelerated approval by the U.S. Food and Drug Administration (FDA) for the treatment of adults with NASH with moderate to advanced liver fibrosis (consistent with stages F2 to F3 fibrosis) and is being studied in a Phase 3 trial for the treatment of NASH with compensated cirrhosis.

Role Overview

Director Access & Reimbursement Manager – West Central (Chicago, Wisconsin, Minnesota, Texas)

We are seeking a highly motivated and experienced professional to join our team as the Director, Access and Reimbursement Manager. In this role, you will lead a team of Access and Reimbursement Managers (ARMs) focused on supporting Healthcare Providers offices in optimizing patient access to a large pharmacy benefit specialty product. This role emphasizes leadership, strategic coaching, and operational excellence to deliver outstanding results in patient access and reimbursement.

Position Responsibilities

Leadership and Team Management

• Oversee a regional team of Access and Reimbursement Managers (ARMs), ensuring alignment with organizational goals and strategies
• Provide ongoing coaching and development to ARMs to enhance their performance, with a focus on building strong customer relationships and delivering patient-centric solutions
• Foster a culture of accountability, collaboration, and continuous improvement within the team

Strategic Planning, Collaboration and Execution

• Develop and execute strategies to optimize access and reimbursement for the specialty product across endocrinology practices
• Monitor regional and national trends in access and reimbursement to proactively address barriers
• Drive implementation of innovative solutions relevant to the market
• Partner with internal stakeholders, including Trade, Market Access, Thought Leader Liaisons, Sales, and Analytics, to ensure alignment on access strategies

Customer Engagement

• Serve as a key point of contact for escalated issues related to patient access and reimbursement, working collaboratively with ARMs and other stakeholders to resolve challenges
• Build strong relationships with endocrinology offices to understand their unique needs and deliver tailored solutions

Operational Excellence

• Ensure compliance with company policies and industry regulations in all access and reimbursement activities
• Track and report on team performance metrics, identifying areas for improvement and implementing corrective actions where necessary
• Oversee the development of tools and resources to support ARMs in their day-to-day responsibilities

Qualifications and Skills Required

• Bachelor’s degree required; advanced degree preferred (MBA, MHA, or related field)
• Minimum of 10 years of experience in access and reimbursement, patient support services, or related roles within the pharmaceutical or healthcare industry
• Proven experience leading and coaching high-performing teams
• In-depth knowledge of pharmacy benefit structures, specialty products, and endocrinology practices is a strong plus
• Exceptional communication, interpersonal, and leadership skills
• Willingness to travel 50-70% in the assigned region

Key Competencies

• Strong coaching and mentoring abilities, with a passion for developing team members
• Strategic thinker with the ability to execute effectively in a fast-paced environment
• Exceptional problem-solving skills and a customer-focused mindset
• Ability to navigate complex access and reimbursement landscapes to deliver results
• Cross-functional collaboration

Compensation

Base salary is determined by several factors that include, but are not limited to, a successful candidate's qualifications, skills, education, experience, business needs, and market demands. The role may also be eligible for bonus, equity, and comprehensive benefits, which include flexible paid time off (PTO), medical, dental, vision, and life and disability insurance.

Madrigal is an Equal Opportunity Employer

All employment is decided on the basis of qualifications, merit, and business need. Applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex gender identity, sexual orientation, national origin, age, disability, protected veteran or disabled status, or other characteristic protected by applicable federal, state, or local law.

Unsolicited Resumes

Unsolicited resumes from agencies should not be forwarded to Madrigal. Madrigal will not be responsible for any fees arising from the use of resumes through this source. Madrigal will only pay a fee to agencies if a formal agreement between Madrigal and the agency has been established.

Fraudulent Recruitment Warning

Please be aware that we are currently receiving numerous reports of individuals misrepresenting themselves as Madrigal Pharmaceuticals’ Hiring Managers, seeking to engage with job candidates through fraudulent online advertisements or job posting sites. These unauthorized individuals are using Madrigal’s name and logo in an attempt to solicit up-front fees and obtain personal information from interested job candidates. Please know that Madrigal does not conduct interviews via text or in chat rooms; conduct interviews via Skype, RingCentral or solely via telephone; charge candidates an advance fee of any kind (e.g., fees for purchasing equipment); nor does it offer positions of employment without undergoing a thorough recruiting process. Interviews with Madrigal are conducted via the Zoom platform.

Please also note that any correspondence with regard to employment would come from an authorized madrigalpharma.com email address or from an email address from one of our trusted search firm partners. We are aware that incorrect/fraudulent email addresses, with Madrigal misspelled, have been utilized in these most recent fraud attempts. If you receive unsolicited employment offers from people claiming to work for Madrigal we recommend that you: do not respond to their questions; do not open any attachments; and do not click on any hyperlinks.

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