Digital Consumer Experience Strategy & Research Lead
Sanofi
5 hours ago
Remote friendly (Morristown, NJ)
United States
Marketing
Main Responsibilities
- Deliver CX strategy for R&D transformation: define experience strategy and measurement frameworks to support R&D's digital evolution.
- Lead cross-functional collaboration: partner with Digital R&D, R&D, and engineering teams to integrate CX strategy into product development processes.
- Drive strategic implementation: ensure CX initiatives meet milestones while managing resources and mitigating risks under tight deadlines.
- Evangelize CX excellence: represent and advocate for consumer experience across the organization, influencing product and service strategy direction.
- Build team capabilities: mentor CX Strategy team members and contractors, fostering continuous learning and industry awareness.
- Champion digital transformation: lead cultural shifts in how CX functions within R&D and broader organizational context; ensure milestone delivery, mitigate risk, and maximize process efficiency.
Knowledge, Skills & Abilities (Required/Preferred)
- End-to-end design thinking; service design expertise.
- Multi-layer experience analysis (users, data flows, system structures).
- Ability to challenge assumptions behind briefs.
- Experience with opening the solution space and running ideation sessions.
- Ability to articulate experience strategy and a “north star” vision; translate vision into MVP.
- Run collaboration and co-creation workshops.
- Create new products/services from scratch.
- Create solutions with AI/ML.
- Systems thinking; map complex digital ecosystems and how components fit together.
- Manage multiple international stakeholders; strong EQ to align stakeholders.
- Affinity with science (biology, chemistry) or prior pharma/healthcare/life sciences experience (strongly preferred).
Basic Qualifications
- 5+ years hands-on CX/UX strategist experience in a large global enterprise, agency, consulting, or start-up/scale-up; digital product/services or software design.
- Bachelor’s degree (Master’s or MBA plus).
Desired Traits
- Strong business communication and presentation skills.
- Agility, decisiveness, resilience, transparent communications, attention to detail.
- Comfortable with change and ambiguity.
- Ability and interest in leading cultural shifts, including digital transformation.
- Intellectual curiosity; culturally curious and able to work in an international environment.
Benefits (if explicitly stated)
- Health and wellbeing benefits, including healthcare, prevention/wellness programs, and at least 14 weeks’ gender-neutral parental leave.
- Deliver CX strategy for R&D transformation: define experience strategy and measurement frameworks to support R&D's digital evolution.
- Lead cross-functional collaboration: partner with Digital R&D, R&D, and engineering teams to integrate CX strategy into product development processes.
- Drive strategic implementation: ensure CX initiatives meet milestones while managing resources and mitigating risks under tight deadlines.
- Evangelize CX excellence: represent and advocate for consumer experience across the organization, influencing product and service strategy direction.
- Build team capabilities: mentor CX Strategy team members and contractors, fostering continuous learning and industry awareness.
- Champion digital transformation: lead cultural shifts in how CX functions within R&D and broader organizational context; ensure milestone delivery, mitigate risk, and maximize process efficiency.
Knowledge, Skills & Abilities (Required/Preferred)
- End-to-end design thinking; service design expertise.
- Multi-layer experience analysis (users, data flows, system structures).
- Ability to challenge assumptions behind briefs.
- Experience with opening the solution space and running ideation sessions.
- Ability to articulate experience strategy and a “north star” vision; translate vision into MVP.
- Run collaboration and co-creation workshops.
- Create new products/services from scratch.
- Create solutions with AI/ML.
- Systems thinking; map complex digital ecosystems and how components fit together.
- Manage multiple international stakeholders; strong EQ to align stakeholders.
- Affinity with science (biology, chemistry) or prior pharma/healthcare/life sciences experience (strongly preferred).
Basic Qualifications
- 5+ years hands-on CX/UX strategist experience in a large global enterprise, agency, consulting, or start-up/scale-up; digital product/services or software design.
- Bachelor’s degree (Master’s or MBA plus).
Desired Traits
- Strong business communication and presentation skills.
- Agility, decisiveness, resilience, transparent communications, attention to detail.
- Comfortable with change and ambiguity.
- Ability and interest in leading cultural shifts, including digital transformation.
- Intellectual curiosity; culturally curious and able to work in an international environment.
Benefits (if explicitly stated)
- Health and wellbeing benefits, including healthcare, prevention/wellness programs, and at least 14 weeks’ gender-neutral parental leave.