Digital Consumer Experience Content Strategist
Sanofi
June 28, 2026
Remote friendly (Morristown, NJ)
United States
$133,500 - $192,833.33 USD yearly
Marketing
Main Responsibilities:
- Serve as communications lead for the CX Center of Excellence (COE), owning internal communication strategies that articulate the value, direction, and impact of CX initiatives.
- Act as the lead subject matter expert representative for content strategy within the CX Foundation’s Community of Practice.
- Support ongoing improvement of the CX COE SharePoint website to promote goals, objectives, and value proposition for the Digital Consumer Experience team.
- Develop content frameworks to enable product teams to incorporate content best practices for multi-modal environments.
- Advance organizational capability in agentic content experience by developing frameworks and guidance for content in AI-driven, autonomous, conversational digital environments.
- Maintain CX content guidelines as living standards with regular review cycles and clear governance.
- Evolve standards, guidelines, and toolkits for information architecture and taxonomy to enable scalable content structuring and discovery.
- Plan and deliver training and workshops to upskill employees on content best practices.
About You (Qualifications & Skills):
- Bachelor’s degree in any domain (Master’s is a plus).
- 5+ years of experience in UX/UI writing, content design, content strategy, communications, digital marketing, or related roles.
- Experience leading content programs, communities of practice, or cross-functional content initiatives in digital product/consumer experience contexts.
- Expertise in content lifecycle management and optimization (governance, workflow design, performance improvement).
- Experience defining and implementing communication plans for diverse audiences, especially technical/scientific communities.
- Strong UX/UI writing knowledge applicable to digital product environments.
- Experience creating practitioner-facing training materials (playbooks, toolkits, enablement resources).
- Strong information architecture and taxonomy expertise.
- Excellent written and verbal communication skills; able to adapt tone and format for varied audiences.
Benefits:
- Health and wellbeing benefits, including high-quality healthcare, prevention and wellness programs, and at least 14 weeks’ gender-neutral parental leave.
- Serve as communications lead for the CX Center of Excellence (COE), owning internal communication strategies that articulate the value, direction, and impact of CX initiatives.
- Act as the lead subject matter expert representative for content strategy within the CX Foundation’s Community of Practice.
- Support ongoing improvement of the CX COE SharePoint website to promote goals, objectives, and value proposition for the Digital Consumer Experience team.
- Develop content frameworks to enable product teams to incorporate content best practices for multi-modal environments.
- Advance organizational capability in agentic content experience by developing frameworks and guidance for content in AI-driven, autonomous, conversational digital environments.
- Maintain CX content guidelines as living standards with regular review cycles and clear governance.
- Evolve standards, guidelines, and toolkits for information architecture and taxonomy to enable scalable content structuring and discovery.
- Plan and deliver training and workshops to upskill employees on content best practices.
About You (Qualifications & Skills):
- Bachelor’s degree in any domain (Master’s is a plus).
- 5+ years of experience in UX/UI writing, content design, content strategy, communications, digital marketing, or related roles.
- Experience leading content programs, communities of practice, or cross-functional content initiatives in digital product/consumer experience contexts.
- Expertise in content lifecycle management and optimization (governance, workflow design, performance improvement).
- Experience defining and implementing communication plans for diverse audiences, especially technical/scientific communities.
- Strong UX/UI writing knowledge applicable to digital product environments.
- Experience creating practitioner-facing training materials (playbooks, toolkits, enablement resources).
- Strong information architecture and taxonomy expertise.
- Excellent written and verbal communication skills; able to adapt tone and format for varied audiences.
Benefits:
- Health and wellbeing benefits, including high-quality healthcare, prevention and wellness programs, and at least 14 weeks’ gender-neutral parental leave.