Digital Consumer Experience Content Strategist
Sanofi
21 days ago
Remote friendly (Cambridge, MA)
United States
$133,500 - $192,833.33 USD yearly
Marketing
Main Responsibilities
- Serve as the communications lead for the CX Center of Excellence (COE), owning internal communication strategies for CX initiatives.
- Act as the content strategy subject-matter expert for the CX Foundation’s Community of Practice.
- Support ongoing improvement of the CX COE SharePoint website as a credible, up-to-date resource.
- Develop content frameworks for product teams to apply content best practices in multi-modal environments.
- Advance agentic content experience by creating frameworks and guidance for AI-driven, autonomous, conversational environments.
- Maintain CX content guidelines as living standards with regular review cycles and governance.
- Evolve information architecture and taxonomy standards, guidelines, and toolkits to enable intuitive, scalable content structuring.
- Plan and deliver training and workshops to upskill employees on content best practices.
Qualifications
- Bachelor’s degree in any domain; Master’s is a plus.
- 5+ years of experience in UX/UI writing, content design, content strategy, communications, digital marketing, or related.
- Experience leading content programs/communities of practice/cross-functional content initiatives in digital products or consumer experience.
- Expertise in content lifecycle management (governance, workflow design, performance optimization).
- Experience creating communication plans for diverse audiences, especially technical/scientific.
- Strong UX/UI writing knowledge in digital product contexts.
- Experience building practitioner-facing enablement (training, playbooks, toolkits).
- Strong information architecture and taxonomy expertise.
- Excellent written and verbal communication; adaptable tone/format.
Benefits
- Health and wellbeing benefits, including high-quality healthcare, prevention and wellness programs, and at least 14 weeks’ gender-neutral parental leave.
- Serve as the communications lead for the CX Center of Excellence (COE), owning internal communication strategies for CX initiatives.
- Act as the content strategy subject-matter expert for the CX Foundation’s Community of Practice.
- Support ongoing improvement of the CX COE SharePoint website as a credible, up-to-date resource.
- Develop content frameworks for product teams to apply content best practices in multi-modal environments.
- Advance agentic content experience by creating frameworks and guidance for AI-driven, autonomous, conversational environments.
- Maintain CX content guidelines as living standards with regular review cycles and governance.
- Evolve information architecture and taxonomy standards, guidelines, and toolkits to enable intuitive, scalable content structuring.
- Plan and deliver training and workshops to upskill employees on content best practices.
Qualifications
- Bachelor’s degree in any domain; Master’s is a plus.
- 5+ years of experience in UX/UI writing, content design, content strategy, communications, digital marketing, or related.
- Experience leading content programs/communities of practice/cross-functional content initiatives in digital products or consumer experience.
- Expertise in content lifecycle management (governance, workflow design, performance optimization).
- Experience creating communication plans for diverse audiences, especially technical/scientific.
- Strong UX/UI writing knowledge in digital product contexts.
- Experience building practitioner-facing enablement (training, playbooks, toolkits).
- Strong information architecture and taxonomy expertise.
- Excellent written and verbal communication; adaptable tone/format.
Benefits
- Health and wellbeing benefits, including high-quality healthcare, prevention and wellness programs, and at least 14 weeks’ gender-neutral parental leave.