Diagnostics Solutions Consultant

Role Summary

The Diagnostics Solutions Consultant is a field-based, customer-facing member of the sales team responsible for selling Zoetis diagnostic instruments, tests and associated products and services within an assigned US sales territory. The role includes building and maintaining customer relationships to maximize retention, achieving budgeted sales quotas, updating the sales funnel and customer profiles, and collaborating with Zoetis colleagues to support the diagnostics business. Preferred location: Minnesota or North Dakota.

Responsibilities

• Develop and maintain thorough understanding of diagnostic products and service.
• Travel to offices of existing and prospective customers, with a target of 3–4 existing customers and 3–4 new business opportunities per day. (Extensive driving required as well as periodic overnight travel, approximately 4–8 nights per month, depending on territory).
• Detailed documentation of all customer and prospect interactions via the online system.
• Transport equipment to customer and prospective customer locations.
• Lift, set-up and demonstrate diagnostic solutions, equipment and features.
• Clearly explain the uses and benefits of diagnostic products and services; answer questions; effectively communicate the value proposition.
• Secure purchase orders for diagnostic products and services.
• Provide ongoing customer support, including assisting customers (in person and over the phone and via email) with product, technical or service concerns, making periodic courtesy calls, keeping clients informed of new products and services, and interfacing with sales, accounting and technical staff to ensure timely addressed questions.
• Work cooperatively with the Diagnostic Technical Specialist to ensure strong customer service and enhance utilization.
• Generate new business and new business leads, including placing instruments in competitor's accounts, academia and research settings, and gathering referrals from existing customers.
• Support billing and collection efforts.
• Ability to safely lift and move 60 lbs.

Qualifications

• Minimum of 4 years of demonstrated sales experience, or relevant technical/clinical experience, preferably in the medical, scientific, or healthcare industry, but not a requirement.

Education

• Minimum of an Associate's degree (Bachelor's degree preferred); preferably with a science or business emphasis or equivalent experience.

Skills

• Exemplifies early adopter behaviors for rapid learning ability.
• Absorbs and applies technical information and demonstrates skilled technical sales capabilities.
• Capably grows technical knowledge through relationships, creative solutions, and enhances customer loyalty.
• Demonstrate expertise in veterinary terminology/science.
• Demonstrated skills selling capital equipment in physician and/or veterinary clinics.
• Skilled at making presentations (including financial presentations) at all levels. Ability to transport, set-up and demonstrate equipment quickly and effectively.
• Balances strategic and tactical business requirements.
• Superior understanding of current and possible future market trends, sales initiatives, and information affecting the business and organization.
• Knows the competition and their value messaging.
• Demonstrates an understanding of how strategies and tactics work in the marketplace.
• Demonstrated organizational, prioritization, and time management skills.
• Strong ability to multi-task and work independently.
• Valid Driver's License, clean driving record, auto insurance.

Additional Requirements

• Travel of up to 60–70% within the assigned territory.
• Must speak fluent English.