DD&T Digital Dexterity Implementation Lead
Takeda
5 months ago
Remote friendly (Cambridge, MA)
United States
$154,400 - $242,550 USD yearly
IT
Accountabilities
- Manage the digital dexterity pipeline.
- Operate the platform-signal pipeline and standing cadence with DD (briefings for upcoming platform/tool changes and roadmap timing).
- Lead SME contributions to the Change Impact Assessment (CIA): classify impact (high/medium/low), advise enablement responses, and recommend timelines/resource needs.
- Serve as the technical accuracy gate for platform-specific DD assets (validate “how it works at Takeda” guidance), maintain FAQs/known issues, and define approved guardrails/practices.
- Sign off on technical content prior to publish to reduce learner confusion and rework.
- Own delivery of high-credibility enablement moments (demos, office hours, tech-update sessions, SME Q&A) and SME staffing for DD Live/regional events.
- Develop reusable delivery playbooks (runbooks, demo scripts, SME briefing notes) and ensure consistent quality across regions.
- Manage and grow the SME roster (Platform & Tool SMEs, enablement specialists): scheduling, SLAs, rotation plans, and capacity forecasting.
- Ensure coverage for champions calls/office hours/local activations; coordinate SME handoffs with the Product Owner and Program Manager.
- Translate technical change signals into actionable inputs for DD Product Owner and Instructional Designers (scope, delivery formats, localization).
- Ensure clear acceptance criteria and sign-offs for tool-specific learning assets.
- Liaise with platform/product owners (e.g., DPE, Microsoft product owners) to negotiate SME access/influence over timelines.
- Partner with Change Enablement (message sequencing) and Reporting & Measurement (correct interpretation of telemetry/usage).
- Maintain a “technical accuracy” living register (known issues/workarounds) and incorporate feedback from Champions and regional delivery.
- Drive post-release reviews for major launches and adapt SME playbooks to minimize recurring issues.
- Stay current on digital and emerging technologies/trends.
- Support other Learning & Development team activities as needed.
Education/Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Business, Education, or related field (or equivalent practical experience); Master’s preferred.
- Minimum 7 years experience in platform/product enablement, technical training, digital workplace operations, or similar enterprise adoption roles.
- Demonstrated experience managing SMEs and coordinating enterprise-scale enablement (large launches, multi-region events, enterprise rollouts).
- Strong stakeholder management/negotiation with product/platform teams; experience establishing SLAs and managing cross-functional dependencies.
- Practical understanding of Microsoft 365 ecosystem and enterprise collaboration platforms (Teams, SharePoint) and appreciation for AI/agentic tooling (Copilot/myAibou).
- Proven ability to create runbooks, knowledge bases, and repeatable delivery playbooks.
- Strong communication skills (verbal/written) and analytical skills.
- Experience managing multiple stakeholder networks.
- Strong execution skills; open to new ways of working.
Preferred Skills/Attributes
- Comfort in a lean environment; ability to use automation/AI-enabled approaches to scale delivery.
- Hands-on experience delivering demos and live enablement at scale.
- Experience contributing to CIA processes and aligning delivery to impact tiers.
- Experience in matrixed environments; negotiating capacity tradeoffs across partner orgs.
- Experience managing distributed SMEs and global/regionally dispersed activations.
- Strong written/verbal skills translating technical details into practitioner-friendly guidance.
Compensation/Benefits (if explicitly stated)
- U.S. base salary range (Cambridge, MA): $154,400.00 - $242,550.00.
- May be eligible for short-term/long-term incentives and benefits including medical/dental/vision, 401(k) with company match, disability and life insurance, tuition reimbursement, paid volunteer time off, company holidays, well-being benefits, up to 80 hours sick time/year, and up to 120 hours paid vacation for new hires.
Application Instructions
- Apply via the “Apply” button and submit information for processing in line with Takeda’s Privacy Notice and Terms of Use.
- Manage the digital dexterity pipeline.
- Operate the platform-signal pipeline and standing cadence with DD (briefings for upcoming platform/tool changes and roadmap timing).
- Lead SME contributions to the Change Impact Assessment (CIA): classify impact (high/medium/low), advise enablement responses, and recommend timelines/resource needs.
- Serve as the technical accuracy gate for platform-specific DD assets (validate “how it works at Takeda” guidance), maintain FAQs/known issues, and define approved guardrails/practices.
- Sign off on technical content prior to publish to reduce learner confusion and rework.
- Own delivery of high-credibility enablement moments (demos, office hours, tech-update sessions, SME Q&A) and SME staffing for DD Live/regional events.
- Develop reusable delivery playbooks (runbooks, demo scripts, SME briefing notes) and ensure consistent quality across regions.
- Manage and grow the SME roster (Platform & Tool SMEs, enablement specialists): scheduling, SLAs, rotation plans, and capacity forecasting.
- Ensure coverage for champions calls/office hours/local activations; coordinate SME handoffs with the Product Owner and Program Manager.
- Translate technical change signals into actionable inputs for DD Product Owner and Instructional Designers (scope, delivery formats, localization).
- Ensure clear acceptance criteria and sign-offs for tool-specific learning assets.
- Liaise with platform/product owners (e.g., DPE, Microsoft product owners) to negotiate SME access/influence over timelines.
- Partner with Change Enablement (message sequencing) and Reporting & Measurement (correct interpretation of telemetry/usage).
- Maintain a “technical accuracy” living register (known issues/workarounds) and incorporate feedback from Champions and regional delivery.
- Drive post-release reviews for major launches and adapt SME playbooks to minimize recurring issues.
- Stay current on digital and emerging technologies/trends.
- Support other Learning & Development team activities as needed.
Education/Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Business, Education, or related field (or equivalent practical experience); Master’s preferred.
- Minimum 7 years experience in platform/product enablement, technical training, digital workplace operations, or similar enterprise adoption roles.
- Demonstrated experience managing SMEs and coordinating enterprise-scale enablement (large launches, multi-region events, enterprise rollouts).
- Strong stakeholder management/negotiation with product/platform teams; experience establishing SLAs and managing cross-functional dependencies.
- Practical understanding of Microsoft 365 ecosystem and enterprise collaboration platforms (Teams, SharePoint) and appreciation for AI/agentic tooling (Copilot/myAibou).
- Proven ability to create runbooks, knowledge bases, and repeatable delivery playbooks.
- Strong communication skills (verbal/written) and analytical skills.
- Experience managing multiple stakeholder networks.
- Strong execution skills; open to new ways of working.
Preferred Skills/Attributes
- Comfort in a lean environment; ability to use automation/AI-enabled approaches to scale delivery.
- Hands-on experience delivering demos and live enablement at scale.
- Experience contributing to CIA processes and aligning delivery to impact tiers.
- Experience in matrixed environments; negotiating capacity tradeoffs across partner orgs.
- Experience managing distributed SMEs and global/regionally dispersed activations.
- Strong written/verbal skills translating technical details into practitioner-friendly guidance.
Compensation/Benefits (if explicitly stated)
- U.S. base salary range (Cambridge, MA): $154,400.00 - $242,550.00.
- May be eligible for short-term/long-term incentives and benefits including medical/dental/vision, 401(k) with company match, disability and life insurance, tuition reimbursement, paid volunteer time off, company holidays, well-being benefits, up to 80 hours sick time/year, and up to 120 hours paid vacation for new hires.
Application Instructions
- Apply via the “Apply” button and submit information for processing in line with Takeda’s Privacy Notice and Terms of Use.