Position Summary
Data Intake Associates support the billing department with accurate data entry, document management, and requesting necessary patient medical records to justify medical necessity, while protecting patient privacy and complying with authorization, company policy, and HIPAA.
Job Responsibilities
- Adhere to all company policies and procedures.
- Review patient insurance information to complete coverage verification.
- Manage incoming fax and mail correspondence.
- Receive and process requests for patient health information per state and federal guidelines.
- Coordinate with clinical teams, facilities, and providers to ensure compliance of healthcare information management documentation.
Required Qualifications
- High school degree or equivalent.
- Meet productivity/performance standards.
- Maintain patient confidentiality and comply with HIPAA.
- Proficient in MS Office (Word, Excel, Outlook).
- Highly organized with strong attention to detail.
- Solid time management and organizational skills.
- Flexibility to handle frequent changes.
Preferred Qualifications
- Prior experience with insurance providers in a payor setting.
- Professionalism, strong communication skills, persistent follow-up, and drive toward problem resolution.
- Drive for results and continuous improvement.
- Proficient verbal and written communication.
- Teamwork and customer service focus.
Physical Demands
- Ability to sit and/or stand for long periods.
- Repetitive motion ability.
- Ability to lift up to 15 pounds.
- Majority desk/cubicle environment.
Training
- Job-specific, safety, and compliance training assigned based on job functions.
Other
- Willingness to work shift work and overtime; occasional weekends, evenings, and/or holidays.
Conditions of Employment
- Complete pre-employment process including criminal background check, drug screening, credit check (for certain positions), and reference verification.