Data Intake - Associate

Role Summary

Data Intake - Associate

Responsibilities

• Adheres to all company policies and procedures.
• Review all patient insurance information needed to complete coverage verification.
• Manage all incoming fax and mail correspondence.
• Receive and process requests for patient health information in accordance with state and federal guidelines.
• Review all patient insurance information needed to complete coverage verification.
• Work with clinical teams, facilities, and providers to ensure compliance of healthcare information management documentation

Qualifications

• High School degree or equivalent required.
• Meets productivity/performance standards as set forth by management.
• Maintains patient confidentiality and complies with HIPAA regulations.
• Proficient in MS Office (Word, Excel, Outlook)
• Must be highly organized with a strong attention to detail
• Demonstrates solid time management skills and organization
• Flexibility and ability to handle and manage frequent changes effectively and efficiently
• Conditions of Employment: Individuals must successfully complete the pre-employment process, which includes criminal background check, drug screening, and reference verification.

Preferred

• Prior experience working with Insurance providers in a payor setting.
• Must possess professionalism, superior organizational skills, communications skills that allow the ability to educate and influence, an unrelenting passion for persistent follow up, and a drive towards problem resolution.
• Drive for Results (Service, Quality, and Continuous Improvement) ‚Äì Ensure procedures and processes are in place that will lead to delivery of quality results and continually reassess their effectiveness to achieve continuous improvement.
• Communication ‚Äì Proficient verbal and written communication skills. Willingness to share and receive information and ideas from all levels of the organization to achieve the desired results.
• Teamwork ‚Äì Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team.
• Customer Service Focus ‚Äì Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations.

Physical Demands

• Must possess ability to sit and/or stand for long periods of time.
• Must possess ability to perform repetitive motion.
• Ability to lift up to 15 pounds.
• The majority of work is performed in a desk/cubicle environment.

Education

Additional Requirements

• Willingness to work shift work and overtime.
• Job may require occasional weekends, evenings, and/or holidays.