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Cyber Security Analyst

Eli Lilly and Company
On-site
Indianapolis, IN
$64,500 - $158,400 USD yearly
IT

Role Summary

Join our Security Operations team in Indianapolis, IN where you will work on cutting edge cybersecurity technologies while driving exceptional customer experience and improving our enterprise security platform services.

Responsibilities

  • Respond to support cases from customers experiencing issues with security tools
  • Provide timely and effective technical troubleshooting and resolution
  • Document case studies, playbooks, and solutions for future reference by team
  • Develop and maintain knowledge base articles and operational procedures
  • Communicate updates and status clearly and professionally to customers
  • Collaborate with cross-functional teams (engineering, product, IT architects) to escalate and resolve complex issues
  • Identify trends in customer issues and recommend product or process improvements
  • Participate in training sessions, conferences, and workshops to expand skills and share learnings with the team

Qualifications

  • Bachelor’s degree in Cybersecurity, Computer Science, IT, or similar degree and at least 1 year experience in technical support, security operations, or platform engineering
  • OR Associate degree in Cybersecurity, Computer Science, IT or similar degree and at least 5 years experience in technical support, security operations, or platform engineering
  • Hands-on with SIEM, IDS/IPS, EDR, web application firewalls, identity/access management, and cloud security
  • Basic networking knowledge (TCP/IP, DNS, DHCP)
  • Qualified candidates must be legally authorized to be employed in the United States

Skills

  • Strong problem-solving skills and a methodical troubleshooting approach
  • Excellent written and verbal communication; customer-focused mindset
  • Scripting proficiency (Python, PowerShell) for automation and data processing
  • Basic coding abilities for scripts, automation, and custom integration
  • Experience with cloud platforms (AWS, Azure, GCP) and containerized environments
  • Familiarity with IT Service Management (ITIL) practices
  • Certifications such as CompTIA Security+, CISSP, CCSP, or GIAC