Customer Team Leader (District Sales Manager), Cardiovascular Disease - South Indiana - South Ohio District
Merck
4 days ago
Remote friendly (Greater Indianapolis)
United States
Sales
Customer Team Leader (CTL) — field-based sales management role for the South Indiana - South Ohio district (Indianapolis, IN; Evansville, IN; Bloomington, IN; Cincinnati, OH; Hamilton, OH).
Key Responsibilities:
- Lead and manage a team of Customer Representatives to deliver strong sales performance by identifying and addressing customer needs.
- Provide coaching and guidance to improve team skills and effectiveness.
- Oversee training programs and manage people-related processes for continuous development and optimal resource allocation.
- Develop and maintain a high-performing customer team aligned to organizational goals and customer expectations.
- Travel at least 15% to support team/customer engagement (occasional overnight stays; details discussed in interview).
Qualifications & Attributes:
- Proven ability to cultivate a high-performing, motivated sales team culture (preferably Cardiovascular therapeutic area).
- Strong leadership using situational coaching and emotional intelligence; growth mindset and trust.
- Communicate clearly in ambiguous situations to adapt customer engagement models.
- Customer-focused mindset; actively listen to understand objectives and build relationships.
- Expertise in account planning and management; collaborate cross-functionally.
- Experience building relationships with key accounts/customers in Cardiovascular.
- Solid understanding of Rx Pathways (prescription processes, EHR, pharmacies, benefit design, prior authorization).
- Coach sales professionals in Managed Care and partner with IDNs and Account Management teams.
- Track record leading successful product launch teams in competitive markets.
- Use business analytics/technology to generate insights, develop strategies, execute plans.
Required Skills/Experience:
- BA/BS and at least 5 years’ experience in Sales, Marketing, or Managed Care in the Pharmaceutical industry.
- Valid driver’s license.
Preferred Skills/Experience:
- MBA or MS in Science/Business/Healthcare.
- 3+ years working with key thought leaders/influential customers in large group practices, hospitals, or managed care.
- Field Sales Management experience (preferably Cardiovascular).
- Analytical mindset; coaching use of tools/technology to gather insights.
- Experience in Pharmaceutical/Biotech/Medical Device industries.
- Experience establishing customer relationship networks.
Required Skills (examples): Account Planning/Management, Account Management, Adaptability, Analytical Problem Solving, Business Data Analytics/BI, Customer Engagement, Managed Care, People Leadership, Sales Forecasting, Sales Performance Coaching.
Application: Apply via https://jobs.merck.com/us/en (current employees via Workday Jobs Hub).
Key Responsibilities:
- Lead and manage a team of Customer Representatives to deliver strong sales performance by identifying and addressing customer needs.
- Provide coaching and guidance to improve team skills and effectiveness.
- Oversee training programs and manage people-related processes for continuous development and optimal resource allocation.
- Develop and maintain a high-performing customer team aligned to organizational goals and customer expectations.
- Travel at least 15% to support team/customer engagement (occasional overnight stays; details discussed in interview).
Qualifications & Attributes:
- Proven ability to cultivate a high-performing, motivated sales team culture (preferably Cardiovascular therapeutic area).
- Strong leadership using situational coaching and emotional intelligence; growth mindset and trust.
- Communicate clearly in ambiguous situations to adapt customer engagement models.
- Customer-focused mindset; actively listen to understand objectives and build relationships.
- Expertise in account planning and management; collaborate cross-functionally.
- Experience building relationships with key accounts/customers in Cardiovascular.
- Solid understanding of Rx Pathways (prescription processes, EHR, pharmacies, benefit design, prior authorization).
- Coach sales professionals in Managed Care and partner with IDNs and Account Management teams.
- Track record leading successful product launch teams in competitive markets.
- Use business analytics/technology to generate insights, develop strategies, execute plans.
Required Skills/Experience:
- BA/BS and at least 5 years’ experience in Sales, Marketing, or Managed Care in the Pharmaceutical industry.
- Valid driver’s license.
Preferred Skills/Experience:
- MBA or MS in Science/Business/Healthcare.
- 3+ years working with key thought leaders/influential customers in large group practices, hospitals, or managed care.
- Field Sales Management experience (preferably Cardiovascular).
- Analytical mindset; coaching use of tools/technology to gather insights.
- Experience in Pharmaceutical/Biotech/Medical Device industries.
- Experience establishing customer relationship networks.
Required Skills (examples): Account Planning/Management, Account Management, Adaptability, Analytical Problem Solving, Business Data Analytics/BI, Customer Engagement, Managed Care, People Leadership, Sales Forecasting, Sales Performance Coaching.
Application: Apply via https://jobs.merck.com/us/en (current employees via Workday Jobs Hub).