Customer Support Representative - AMER

Role: Customer support representative focused on delivering high-level, concierge support to biotech customers, supporting sales staff, and fostering strong client relationships. Responsibilities: resolve product, service, and order inquiries via multiple channels; process sales orders accurately; provide product guidance and order status updates; generate sales quotes within Salesforce; ensure compliance with QMS and ISMS standards. Requirements: Bachelor's degree in life sciences or related field; 1-2 years biotech industry experience; 2+ years customer-facing experience; strong communication, attention to detail, multitasking, and computer skills, including Salesforce proficiency. HighValue: biotech customer support, order processing, Salesforce, ground-breaking genetics research. WorkSetup: role based in California with salary range $55,000-$75,000, plus bonus, equity, benefits.