Customer Success Manager- icometrix (icobrain)

Role: Customer Success Manager overseeing post-sale account health for icobrain, an FDA-cleared AI brain MRI analysis software used in neurodegenerative diseases, epilepsy, and TBI. Objectives: drive clinical utilization, ensure renewals, expand adoption, and contribute to customer success standards. Responsibilities: manage key accounts by developing success plans, monitor usage, perform quality control on implementations, coordinate cross-functionally for issue resolution, and mentor team members. Requirements: 5+ years in clinical applications, healthcare IT, or medical imaging with proven renewal and adoption outcomes; strong relationship-building skills with clinical and technical stakeholders; process discipline and effective communication; bachelor's degree or equivalent; ability to travel <10%. Preferred: neuroimaging experience, clinical credentials (e.g., radiologic technologist, MR physicist), familiarity with neurodegenerative workflows, DICOM/PACS integration, and AI software implementation. High-value: neuroimaging workflows, AI in clinical practice, brain MRI, Alzheimer’s, MS, ARIA, epilepsy, TBI. Work setup: remote US-based, minimal travel; primarily virtual customer engagement. Success metrics include renewal rate, utilization growth, quality review completion, and customer satisfaction.