Customer Success Manager- icometrix (icobrain)

Role: Customer Success Manager overseeing post-sale engagement for icobrain AI software used in neuroimaging across MS, dementia, ARIA, epilepsy, stroke, and TBI. Primary objectives include driving clinical utilization, ensuring renewal, and expanding adoption within healthcare institutions. Responsibilities involve managing strategic accounts, developing success plans, monitoring utilization, executing manual quality control during implementations, and coordinating with cross-functional teams to resolve issues and promote product adoption. The role also entails mentoring team members, shaping success playbooks, and representing customer feedback internally. Requirements: 5+ years in customer success or clinical applications within medical imaging, healthcare IT, or clinical software; proven track record in renewals and utilization growth; strong relationships with clinical and technical stakeholders; process discipline and excellent communication skills; bachelor's degree or equivalent. Preferred qualifications include neuroimaging experience, clinical credentials (e.g., RT, radiologic technologist), familiarity with MRI protocols, DICOM/PACS workflows, and experience with AI software integration. Success is measured by renewal rates, utilization growth, customer satisfaction, and on-time implementation. The position is remote based in the U.S., with less than 10% travel, primarily virtual engagement. High-value specifics: neuroimaging, AI software, clinical workflows, post-market, healthcare IT, and customer success in a regulated environment.