Customer Success Manager- icometrix (icobrain)

Role: Customer Success Manager overseeing post-sale health of icobrain AI neuroimaging software accounts, ensuring clinical utilization, renewal, and expansion. Responsibilities: manage strategic customer relationships, develop success plans, monitor utilization and address risks, conduct quality control on implementations, and coordinate across sales, support, and clinical teams. Lead process standards, mentor peers, and contribute to scalable CSM infrastructure. Requirements: 5+ years in customer success, clinical applications, or healthcare IT with a focus on medical imaging; proven renewal and adoption growth; strong relationship-building skills with clinical and technical stakeholders; excellent communication; bachelor's degree or equivalent; ability to travel 10%. Preferred: neuroimaging experience, credentials (e.g., RT(R)(MR), radiologist), familiarity with DICOM/PACS, AI software adoption, and clinical workflows related to neurodegeneration, ARIA, epilepsy, or TBI. HighValue: neuroimaging, AI software, brain MRI, clinical workflows, account renewal, utilization growth, quality control, remote work with minimal travel. Work setup: remote U.S.; less than 10% travel.