Customer Success Manager- icometrix (icobrain)

Role: Customer Success Manager responsible for post-sale account health and renewal within the neuroimaging AI software space. Responsibilities: manage a strategic portfolio of icobrain customers, develop account success plans, monitor utilization and quality control, drive clinical adoption and renewal growth, and coordinate across internal support functions. Also, lead quality assurance reviews for new implementations and existing workflows, and mentor team members on best practices. Requirements: 5+ years in customer success, clinical applications, or medical imaging/healthcare IT with proven retention and utilization growth, relationship-building skills with clinical and technical stakeholders, process discipline, and effective communication. Qualifications: Bachelor's degree or equivalent, ability to travel 10%, experience with DICOM, PACS, AI integration, or neuroimaging is strongly preferred. High-Value: neuroimaging workflows, brain MRI acquisition, AI-driven clinical measurements, FDA/CE-marked software, clinical workflows in MS, dementia, ARIA, epilepsy, TBI, and experience with change management in clinical settings. Work Setup: remote U.S., minimal travel (under 10%), primarily virtual customer engagement.