Customer Success Manager- icometrix (icobrain)

Role: Customer Success Manager overseeing post-sale clinical adoption of icobrain AI software, focusing on renewal retention and utilization growth within a portfolio of healthcare providers. Responsibilities: manage customer relationships, develop success plans aligned with clinical and operational goals, monitor and drive utilization and renewal metrics, conduct manual quality control on new implementations and workflows, coordinate across sales and support teams, and mentor team members on best practices. Requirements: 5+ years in customer success, clinical applications, or healthcare IT with proven renewal and utilization growth; strong relationship-building skills with clinical and technical stakeholders; excellent communication and process discipline; bachelor's degree or equivalent; ability to travel ~10%. Preferred: neuroimaging experience, clinical credentials (e.g., RT, radiologist), familiarity with brain MRI workflows, AI adoption, DICOM/PACS, and CRM tools; knowledge of MS, dementia, ARIA, epilepsy, TBI imaging workflows; work hours aligned with Central/Pacific time zones. High-Value: neuroimaging, AI software, brain MRI, clinical workflow integration, account retention, and growth metrics. Work setup: remote U.S., minimal travel; primarily virtual engagement with less than 10% travel.