Customer Success Manager- icometrix (icobrain)

Role: Customer Success Manager for icobrain, responsible for post-sale account health, utilization optimization, renewals, and expansion within a neuroimaging AI software platform. Responsibilities: manage strategic customer relationships across radiology and neurology, develop success plans, monitor utilization metrics, conduct quality control on MRI data and workflows, and coordinate cross-functional support to resolve issues. Lead manual QC for new implementations, ensure protocol adherence, and escalate recurring issues for product improvement. Maintain account visibility, collaborate with sales on renewals and growth, and mentor team members on best practices. Requirements: 5+ years in customer success, clinical applications, or healthcare IT, with proven experience in renewals and adoption growth. Strong relationship-building skills with clinical and technical stakeholders, process discipline, excellent communication, and ability to work across large organizations. Bachelor's degree or equivalent. Travel up to 10%. Preferred: neuroimaging expertise, clinical credentials (e.g., RT, radiologic technologist), familiarity with DICOM/PACS, experience integrating AI in clinical workflows, and working with CRM tools. High-value details include focus on brain MRI, neurodegenerative diseases, ARIA, epilepsy, TBI, FDA/CE-marked AI software, and remote work setup with minimal travel. Success is measured by renewal rates, utilization growth, onboarding quality, and customer satisfaction. Location: Remote U.S.