Customer Service Support Representative

Role: Customer Service Representative responsible for serving as a liaison between Labcorp, customers, and patients, primarily handling inquiries, resolving routine requests, and ensuring accurate communication of test results. Responsibilities include managing customer interactions via phone, email, and database research, verifying test forms for accuracy, and supporting HIPAA-compliant record management. Requirements: High School Diploma or GED, at least 3 months of customer service experience; preferred qualifications include an Associate's degree, experience in contact centers or healthcare settings, bilingual in Spanish, and proficiency with Microsoft Office, Salesforce, or Laboratory Information Systems. High-value specifics: role involves healthcare industry interactions, supporting laboratory testing services, with a focus on customer satisfaction and data accuracy. Work setup: on-site in Burlington, with flexibility for overtime or shift adjustments based on business needs.