Customer Service Supervisor

Role: Warehouse Supervisor overseeing distribution, manufacturing support, and site services at AbbVie's Lake County facility. Primary objectives include ensuring compliance with Quality, Regulatory, and safety standards while maintaining efficient operations to meet internal, customer, and regulatory expectations. Responsibilities encompass supervising warehouse activities, troubleshooting operational issues, developing work schedules, training staff, and ensuring adherence to FDA, DEA, OSHA, and other regulations. The role involves managing personnel records, fostering continuous process improvements, and supporting audit readiness. Required qualifications include a bachelor’s degree (preferred) with 5+ years of supervisory experience in a regulated environment, with the ability to attain Controlled Drug Agent status. Skills include strong problem-solving, team leadership, and knowledge of GxP, FDA, DEA, and safety protocols. Preferred candidates may have experience in pharmaceutical or biotech manufacturing settings. The position emphasizes compliance, safety, and operational excellence within a regulated biopharma context. The role reports to management and involves collaboration with internal teams and external regulatory agencies. Location is onsite in Lake County, with no specific travel requirements stated.