Customer Service Supervisor
AbbVie
August 18, 2026
On-site
North Chicago, IL
$84,500 - $162,000 USD yearly
Operations
Responsible for supervising warehouses supporting distribution, manufacturing, or site services such as MRO or delivery services in Lake County. Ensure facilities meet AbbVie external or internal customer expectations and maintain Quality, Regulatory, Financial, and Global Trade compliance. Ensure full compliance with FDA, DEA, OSHA, GTC, TSA, and other regulatory expectations. Maintain efficient and compliant operations for internal, customer, and regulatory audits. Maintain a safe and secure facility ensuring employee safety and product integrity. Meet assigned goals and KPIs and ensure capacity, systems, and technology support the assigned area.
Responsibilities
- Ensure area compliance with applicable Corporate and Divisional policies and procedures
- Troubleshoot and execute problem solving with minimal supervision
- Ensure daily, weekly, and monthly assignments are completed per schedule
- Train direct reports to complete assigned tasks; complete formal written/verbal performance reviews as scheduled
- Monitor daily operations and provide direction to supervisors/group leaders/staff to achieve unit/department goals
- Interact with internal/external customers by meeting regularly, responding to requests, and explaining procedures
- Develop work schedules based on priorities, workload, and available resources
- Maintain personnel records and update schedules/vacation/leaves in the database to reflect changes
- Develop/identify new work processes and improve utilization of human/material resources; facilitate continuous improvement; investigate and solve basic problems impacting work processes and personnel
Qualifications
- Bachelor’s degree preferred with 5 years of related work experience (or equivalent education/work combination)
- 5+ years supervisory or relevant experience
- Required to attain Controlled Drug Agent status via security screening and department training
- Must be able to read and understand procedures written in English
Benefits (per job posting)
- Paid time off (vacation, holidays, sick), medical/dental/vision insurance, and 401(k) to eligible employees
- Eligible for short-term incentive programs
Responsibilities
- Ensure area compliance with applicable Corporate and Divisional policies and procedures
- Troubleshoot and execute problem solving with minimal supervision
- Ensure daily, weekly, and monthly assignments are completed per schedule
- Train direct reports to complete assigned tasks; complete formal written/verbal performance reviews as scheduled
- Monitor daily operations and provide direction to supervisors/group leaders/staff to achieve unit/department goals
- Interact with internal/external customers by meeting regularly, responding to requests, and explaining procedures
- Develop work schedules based on priorities, workload, and available resources
- Maintain personnel records and update schedules/vacation/leaves in the database to reflect changes
- Develop/identify new work processes and improve utilization of human/material resources; facilitate continuous improvement; investigate and solve basic problems impacting work processes and personnel
Qualifications
- Bachelor’s degree preferred with 5 years of related work experience (or equivalent education/work combination)
- 5+ years supervisory or relevant experience
- Required to attain Controlled Drug Agent status via security screening and department training
- Must be able to read and understand procedures written in English
Benefits (per job posting)
- Paid time off (vacation, holidays, sick), medical/dental/vision insurance, and 401(k) to eligible employees
- Eligible for short-term incentive programs