Customer Service Specialist

Company Overview

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Pay Range

$46,400.00 - $76,400.00

Job Overview

The Customer Service Specialist is responsible for all facets of Customer sales order processing. This includes receiving, entering, reviewing, maintaining, and filing customer orders. This position also includes responsibility as the primary Customer contact for sales order inquiries by responding to customer questions, providing order updates, providing basic technical support, providing required documentation related to sales orders and facilitating information to maintain and update the customer database.

Job Duties

• Process, maintain and file Bionostics and RNA brand customer retail and sample production orders in the current business system.
• Adhere to SOX compliance activities and credit guidelines for all Customer orders. Assist with Customer sales tax documents, credit references, direct invoices and billing issues as required.
• Work closely with Master Scheduler to meet requested delivery dates for Customer orders and communicate delays to the Customer and/or Sales group as appropriate.
• Respond to Customer inquiries related to order, provide order confirmation and shipment details as required.
• Obtain authorization for returned products. Coordinate Return Goods Authorizations (RGAs) documentation.
• Work closely with Manufacturing to obtain product release documentation as required.
• Initiate shipping documents for Customer orders or requests.
• Provide Customer with required or requested documentation related to sales order including Advanced Shipping Notifications (ASN's), PDF inserts, etc.
• Key contact for customers with product ordering and basic technical questions.
• Provide or initiate RNA price quotes as requested. Assist in contract placements or renewals for standing-order Customers as required.
• Maintain accurate and up-to-date customer information in database(s).
• Initiate or collaborate on applicable complaints, waivers, NCMR's and ECO's.
• Develop and maintain metrics that characterize customer and overall performance.
• Identify and implement Process improvement opportunities.
• Other duties as assigned by management.

Qualifications

• High School diploma required. Undergraduate degrees in Business or equivalent Industry-related field is preferred.
• Minimum of 2 years in a Sales Support role required. Medical/diagnostics experience is a plus.
• Must have excellent customer relations and communication skills.
• Proficiency with MS Word, Excel, Power Point and MS Project is desired.
• The ability to organize, prioritize, and work independently with minimal direction is essential. An attention to detail and ability to multitask is a must.
• Must have excellent Customer relationship building skills, the ability to work cross-functionally with internal departments and possess polished verbal and written communication skills.
• Possess positive attitude with willingness to learn.

Why Join Bio-Techne

• We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
• We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
• We empower our employees to develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
• We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
• We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Equal Employment Opportunity

Bio-Techne is an E-Verify Employer in the United States.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.