Customer Service Representative - Specimen Management (Onsite)

Role: On-site Customer Service Representative supporting Labcorp's laboratory services in Birmingham, AL. Objectives include managing customer inquiries, providing test result updates, and ensuring HIPAA-compliant record handling. Responsibilities: serve as liaison between clients, patients, and Labcorp; resolve product/service requests via calls and online; verify test form accuracy; and participate in customer satisfaction initiatives. Requirements: High School Diploma or equivalent; at least 3 months of customer service experience; proficient in Microsoft Office; strong communication and multitasking skills. Preferred: Associate's degree; 3+ months experience in contact center, healthcare, or laboratory systems like Salesforce; high professionalism; ability to work independently and in fast-paced environments. Work setup: on-site, Tuesday-Saturday, 8:00 am - 4:30 pm; flexible to overtime. High-value specifics: healthcare industry experience; familiarity with Laboratory Information Systems and CRM platforms; attention to detail; ability to handle physical demands; flexibility for shift adjustments.