Customer Service Operations Associate

Role: Service Order Management Customer Service Operations Associate supporting U.S., Puerto Rico, and Canada customers in a hybrid work setting. Responsibilities: manage service requests, process orders, resolve billing and invoice inquiries, interact via phone, chat, email, and drive continuous improvement; handle customer relationships and collaborate with sales and internal teams; perform data integrity tasks and cross-train in Service Contract activities. Requirements: customer service experience, proficiency in Microsoft Office, SAP/CRM preferred, strong communication, organization, and relationship skills, ability to work in a fast-paced environment, detail-oriented, and adaptable. Preferred: bilingual skills. High-Value: biopharma relevance is minimal; focus on customer service within a technical/support environment, potential cross-functional interactions, hybrid onsite work, no travel required.