Customer Service - Donor Support Technician

Role: Cytapheresis Technician responsible for patient preparation, equipment setup, process monitoring, and documentation during pheresis procedures. Primary objectives include ensuring donor safety, process efficiency, and accurate data recording while maintaining compliance with safety regulations. Responsibilities encompass preparing donors and equipment, monitoring the pheresis process, responding to alarms or adverse reactions, disconnecting donors post-procedure, and documenting incidents and process details via PDA and electronic systems. They also ensure a clean work environment, manage supplies, and adhere to safety policies, with potential cross-training in other areas and bilingual skills if required. Qualifications: High school diploma or equivalent; minimum 3 months’ experience in healthcare or related fields; basic math skills. Preferred qualifications are not specified. High-value specifics: Role involves adherence to health, safety, and environmental policies; focus on donor safety and process accuracy; may involve hyperimmune program protocols; interface with electronic donor systems; and work in a clinical or medical environment. Location: Not specified; work setup and travel requirements are not indicated.